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Mokgadi M
1 reviews | Active since Sept 2025
25 Sept 2025, 15:24
Stay away from Isabella Garcia!!!
I swear this company is one of the devil's agents. How do you sleep at night knowing very well that you ***** people, I remember asking the lady that sold me these horrible products that what should happen if my skin reacts bad to the products and because she just wanted a sale and get me into ****, 'you can return them and we will refund you' for the past month I have try to cancel. Today of all days I get a call and being told, I will pay for the products I have used, I mean I washed my face for just 3days and realized these are not for me, now I have to pay....
I am so disgusted!!! I hope people don't fall in the same trap as I did with these ******...
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Isabella Garcia's replyOfficial
25 Sept 2025, 16:10 Dear Mokgadi,
Thank you for bringing your complaint to our attention we appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please note that we have taken steps to rectify the situation and it will be dealt with internally.
We wish you the absolute best on your skincare journey going forward.
I will still send you an email and follow up on the arrangements made.
Wishing you a lovely afternoon.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your complaint to our attention we appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please note that we have taken steps to rectify the situation and it will be dealt with internally.
We wish you the absolute best on your skincare journey going forward.
I will still send you an email and follow up on the arrangements made.
Wishing you a lovely afternoon.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply25 Sept 2025, 16:10
Official
Dear Mokgadi,
Thank you for bringing your complaint to our attention we appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please note that we have taken steps to rectify the situation and it will be dealt with internally.
We wish you the absolute best on your skincare journey going forward.
I will still send you an email and follow up on the arrangements made.
Wishing you a lovely afternoon.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your complaint to our attention we appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please note that we have taken steps to rectify the situation and it will be dealt with internally.
We wish you the absolute best on your skincare journey going forward.
I will still send you an email and follow up on the arrangements made.
Wishing you a lovely afternoon.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za