1 reviews | Active since Oct 2024
Stay away from debit orders!!!
I received products from them. I wasn't happy because I received so many perfumes I did not like. When I took a debit order to pay for 1 year, I was advised it will not be automatically renewed without my consent. I received monthly calls to get more products by debit order, but I declined every time. I prefer buying the products I need by credit card and not a package with things I don't need. To my surprise I received another debit order and a day later the same package I asked them not to send was sent to my address. I called on Monday and asked to have the package collected as I did say I do not want the products. They advised they will listen to my telephone conversations and get back to me within 2-3 work days. To date no one has called me to advise when will they send back my money and collect their package. I feel cheated and I will never ever order a single product from them again!!!
I trust this message finds you well. I wish to extend my sincere gratitude for affording me the opportunity to assist you today, a privilege I hold in high regard. Our conversation earlier was truly enjoyable, and on behalf of Isabella Garcia, I would like to convey our deepest apologies for any inconvenience you may have experienced. Our commitment to delivering exceptional client service is unwavering, and I have taken the necessary steps to address the matters we discussed during our telephonic conversation this morning.
I have sent you an email as discussed and will ensure to follow up until your query has been resolved.
I hope you have a splendid week ahead.
Warmest Regards,
Andri OlivierClient Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well. I wish to extend my sincere gratitude for affording me the opportunity to assist you today, a privilege I hold in high regard. Our conversation earlier was truly enjoyable, and on behalf of Isabella Garcia, I would like to convey our deepest apologies for any inconvenience you may have experienced. Our commitment to delivering exceptional client service is unwavering, and I have taken the necessary steps to address the matters we discussed during our telephonic conversation this morning.
I have sent you an email as discussed and will ensure to follow up until your query has been resolved.
I hope you have a splendid week ahead.
Warmest Regards,
Andri OlivierClient Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
