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MM
Matshidiso M

1 reviews | Active since Aug 2016

28 Aug 2018, 07:20

SLA not met, poor customer service

I placed an order online and was told that I would receive my perfume within 5 - 7 working days, On the 7th day I call Isabella Garcia to find out what is going on with my order. I was shocked to find out the the courier company had not even received the parcel yet. 7 days later and the parcel had not been dispatched to the courier company. Isabella Garcia by no means meant to meet their SLA of 5-7 working days. They made no effort to even contact me to say my order will be late. I had to call them each day from the 7th to find out when i will get my order. Promises were made but none kept. Very disappointing customer service, i will definitely not buy from this company again. The hassle is really not worth it. Isabella Garcia needs to improve their operations.

0
Replies (7)
MM
Matshidiso M's update28 Aug 2018, 07:28
Reviewer Update
My order was placed on the 15th of August 2018 and I still haven't received it.
Isabella Garcia
Isabella Garcia's reply28 Aug 2018, 09:33
Official

Dear Matshidiso,

I trust that you are well this morning and thank you for taking my call.

I would sincerely like to apologise for the inconvenience and lack of service you have received regarding your order.

I have taken the necessary steps to rectify the situation and as discussed the couriers informed me that your order will be delivered to today.

Please do not hesitate to contact me should you have any further enquiries.

Warm regards,

Faranaaz Joosub
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za

MM
Matshidiso M's update28 Aug 2018, 17:52
Reviewer Update
Good day Order has been received however somehow I received two of what I ordered. The invoice also says I owe the amount that needs to be refunded to me. Kindly assist. Kind Regards
MM
Matshidiso M's update28 Aug 2018, 17:52
Reviewer Update
Good day Order has been received however somehow I received two of what I ordered. The invoice also says I owe the amount that needs to be refunded to me. Kindly assist. Kind Regards
MM
Matshidiso M's update28 Aug 2018, 17:54
Reviewer Update
Good day Order has been received however somehow I received two of what I ordered. The invoice also says I owe the amount that needs to be refunded to me. A voucher was app**** to my order after I had paid in full, hence the refund of the balance. Kindly assist. Kind Regards
MM
Matshidiso M's update28 Aug 2018, 18:08
Reviewer Update
Sorry I don't know why the system published my comment so many times.
Isabella Garcia
Isabella Garcia's reply29 Aug 2018, 07:24
Official

Dear Matshidiso,

I trust that you are well and thank you for your response.

I am glad to hear that your order has been delivered!

Kindly be advised that I will be in contact with you via email with regards to the products received as well as your statement.

Have a wonderful day further!

Kind regards,

Faranaaz Joosub
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za