LM
Laura M

1 reviews | Active since Oct 2024

28 Oct 2024, 11:01

Skin problems

I am using their product but instead of improving my skin it is causing more acne I even have dark spots that I have never gotten from any product before I would like to get a refund because the products are not doing what they suppose to do.

0
Replies (2)
Isabella Garcia
Isabella Garcia's reply28 Oct 2024, 11:36
Official
Dear Laura, Thank you for taking my call. Even under these circumstances, it was truly a pleasure to speak with you and to have the opportunity to be of service to you today.  Thank you for allowing me to clarify our processes and procedures to you.
 
 Please rest assured that I have made all the required arrangements as we discussed telephonically.   We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.   Wishing you a lovely day further.   Warm Regards,  Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za 
Isabella Garcia
Isabella Garcia's reply28 Oct 2024, 11:40
Official
Dear Laura, Thank you for taking my call. Even under these circumstances, it was truly a pleasure to speak with you and to have the opportunity to be of service to you today.  Thank you for allowing me to clarify our processes and procedures to you.
 
 Please rest assured that I have made all the required arrangements as we discussed telephonically.   We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.   Wishing you a lovely day further.   Warm Regards,  Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za