AK
Adele K
1 reviews | Active since Dec 2018
30 Dec 2025, 18:22
Shocking service
I have been waiting 3 months for my products. It seems canceling and requesting a refund is also turning into a nightmare. Shocking customer service!
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
09 Jan 2026, 18:37Dear Adele,
Thank you for taking the time to share your experience with us. I truly appreciate your honesty and am deeply sorry for the frustration and inconvenience you have experienced.
Your order, meant for delivery in December, was delayed due to technical difficulties during our transition to a new system and an influx in queries. This is in no way reflective of the service we strive to provide, and I sincerely apologize for the sub-par experience.
I have sent you a detailed email addressing this matter and will personally ensure your order is urgently delivered and closely followed up until it reaches you. We are committed to restoring your trust and preventing this from happening again.
Your feedback is invaluable, and we remain dedicated to providing the best possible experience for our clients. Should you need further assistance, please don’t hesitate to reach out—I will be happy to assist personally.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your experience with us. I truly appreciate your honesty and am deeply sorry for the frustration and inconvenience you have experienced.
Your order, meant for delivery in December, was delayed due to technical difficulties during our transition to a new system and an influx in queries. This is in no way reflective of the service we strive to provide, and I sincerely apologize for the sub-par experience.
I have sent you a detailed email addressing this matter and will personally ensure your order is urgently delivered and closely followed up until it reaches you. We are committed to restoring your trust and preventing this from happening again.
Your feedback is invaluable, and we remain dedicated to providing the best possible experience for our clients. Should you need further assistance, please don’t hesitate to reach out—I will be happy to assist personally.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply09 Jan 2026, 18:37
Official
Dear Adele,
Thank you for taking the time to share your experience with us. I truly appreciate your honesty and am deeply sorry for the frustration and inconvenience you have experienced.
Your order, meant for delivery in December, was delayed due to technical difficulties during our transition to a new system and an influx in queries. This is in no way reflective of the service we strive to provide, and I sincerely apologize for the sub-par experience.
I have sent you a detailed email addressing this matter and will personally ensure your order is urgently delivered and closely followed up until it reaches you. We are committed to restoring your trust and preventing this from happening again.
Your feedback is invaluable, and we remain dedicated to providing the best possible experience for our clients. Should you need further assistance, please don’t hesitate to reach out—I will be happy to assist personally.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your experience with us. I truly appreciate your honesty and am deeply sorry for the frustration and inconvenience you have experienced.
Your order, meant for delivery in December, was delayed due to technical difficulties during our transition to a new system and an influx in queries. This is in no way reflective of the service we strive to provide, and I sincerely apologize for the sub-par experience.
I have sent you a detailed email addressing this matter and will personally ensure your order is urgently delivered and closely followed up until it reaches you. We are committed to restoring your trust and preventing this from happening again.
Your feedback is invaluable, and we remain dedicated to providing the best possible experience for our clients. Should you need further assistance, please don’t hesitate to reach out—I will be happy to assist personally.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
AK
Adele K's updateReviewer Update
13 Jan 2026, 13:18I have still not received any reply or phone call to confirm cancellation and a refund. Disgusting!
AK
Adele K's update13 Jan 2026, 13:18
Reviewer Update
I have still not received any reply or phone call to confirm cancellation and a refund. Disgusting!
Isabella Garcia's replyOfficial
13 Jan 2026, 19:37 Dear Adele,
Thank you so much for your response and for allowing us the opportunity to address your concerns.
I have shared a resolution in reply to your previous email and sincerely hope it provides clarity and peace of mind. Your feedback is genuinely valued, as it helps us continuously improve and ensures that every client feels heard, supported, and cared for.
Please know that we truly care about you as a valued client, and your satisfaction is very important to us. I am personally committed to ensuring that your experience with Isabella Garcia is a positive one, and I will remain available to assist with any further questions, guidance, or support you may need.
We deeply appreciate your trust and patience, and it is always our goal to make every interaction as seamless, considerate, and reassuring as possible.
With heartfelt regards and warmest wishes,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for your response and for allowing us the opportunity to address your concerns.
I have shared a resolution in reply to your previous email and sincerely hope it provides clarity and peace of mind. Your feedback is genuinely valued, as it helps us continuously improve and ensures that every client feels heard, supported, and cared for.
Please know that we truly care about you as a valued client, and your satisfaction is very important to us. I am personally committed to ensuring that your experience with Isabella Garcia is a positive one, and I will remain available to assist with any further questions, guidance, or support you may need.
We deeply appreciate your trust and patience, and it is always our goal to make every interaction as seamless, considerate, and reassuring as possible.
With heartfelt regards and warmest wishes,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply13 Jan 2026, 19:37
Official
Dear Adele,
Thank you so much for your response and for allowing us the opportunity to address your concerns.
I have shared a resolution in reply to your previous email and sincerely hope it provides clarity and peace of mind. Your feedback is genuinely valued, as it helps us continuously improve and ensures that every client feels heard, supported, and cared for.
Please know that we truly care about you as a valued client, and your satisfaction is very important to us. I am personally committed to ensuring that your experience with Isabella Garcia is a positive one, and I will remain available to assist with any further questions, guidance, or support you may need.
We deeply appreciate your trust and patience, and it is always our goal to make every interaction as seamless, considerate, and reassuring as possible.
With heartfelt regards and warmest wishes,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for your response and for allowing us the opportunity to address your concerns.
I have shared a resolution in reply to your previous email and sincerely hope it provides clarity and peace of mind. Your feedback is genuinely valued, as it helps us continuously improve and ensures that every client feels heard, supported, and cared for.
Please know that we truly care about you as a valued client, and your satisfaction is very important to us. I am personally committed to ensuring that your experience with Isabella Garcia is a positive one, and I will remain available to assist with any further questions, guidance, or support you may need.
We deeply appreciate your trust and patience, and it is always our goal to make every interaction as seamless, considerate, and reassuring as possible.
With heartfelt regards and warmest wishes,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za