DG
Dorita G

1 reviews | Active since Nov 2021

12 Feb 2024, 13:10

Shocking *********** service

I was offered a R 600 Isabella Garcia voucher by Platinum Life due to my partnership with them. I used the voucher on the Isabella Garcia website and the website offered a discounted perfume if I pay in R 99. I placed the order and paid R 99. I received an e-mail from Amekulani from Isabella Garcia, stating that the discounted offer is not valid for vouchers. This is mis- representation on the online store. Then I received an e-mail offering me a R 200 on top of the R99 I paid. Soon after I received a phone call from Amekulani stating that I cannot use the R 200 voucher, as she made a mistake issuing the voucher. I have to use the R 99 in the online store. The only product they can supply at that price are samples @ R 25 per sample. No refunds under R 100 is done. I am no longer interested in this company or any products. i have requested her to cancel the order and collect the original order. No response. I phoned their offices on 9 February asking to speak to a manager or director. I was told that they cannot transfer calls to management. My number was taken for a call back. To no surprise, nobody has phoned. This is the worst company to deal with.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply12 Feb 2024, 15:23
Official
Dear  Dorita,

I trust this message finds you well. 

I wish to extend my sincere gratitude for affording me the opportunity to assist you today, a privilege I hold in high regard.

Our conversation earlier was truly enjoyable, and on behalf of Isabella Garcia, I would like to convey our deepest apologies for any inconvenience you may have experienced. Our commitment to delivering exceptional client service is unwavering, and I have taken the necessary steps to address the matters we discussed during our telephonic conversation this afternoon.

Kindly note that all sale items are excluded for purchase using your gift card/ voucher, but you are still able to purchase them at the reduced amount.

Thank you for allowing me to clarify the misunderstanding and resolve your complaint.

Wishing you a lovely day further.

Warmest Regards, 
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za