1 reviews | Active since Oct 2017
Shame on You - Isabella Garcia!!!
I am absolutely disgusted with the customer service of this company at this stage. I have on the 6th of February sent a WhatsApp message as well as an email regarding a sms received for a parcel on its way to me informing said company that I am not interested in receiving any further products as I cannot afford it anymore. I received an automated mail that my query will be attended to. On the 11th I received amail that someone will call me. No call received. On the 17th I resend the mail as I have not received any feedback Also, the parcel that I cancelled wasdelivered. How can you, without consent, send products to a client. I then received another mail informing me that someone will be calling me regarding #781474 within 48Hrs and that cancellation cannot be done via email of WhatsApp - only telephonically. Received a sms on the 18th to say that a Slungile will contact me on the 18th. Surprise!!! No call received. I have been a customer of Isabella Garcia for many years and have always had good things to say about your company, but I am starting to have my doubts.
I sincerely appreciate you taking the time to speak with me today. It was a pleasure connecting with you, and I am grateful for the opportunity to assist you.
Thank you for allowing me to clarify our processes. Please accept my sincere apologies for any misunderstanding, and rest assured that I have made all the necessary arrangements as we discussed. I have also sent a follow-up email to confirm that everything is in place as promised.
We truly regret any inconvenience you may have experienced. Your well-being remains our priority, and we are committed to providing you with exceptional care and support. I also hope you are staying warm and comfortable during this rainy weather.
Wishing you a wonderful rest of your day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
I sincerely appreciate you taking the time to speak with me today. It was a pleasure connecting with you, and I am grateful for the opportunity to assist you.
Thank you for allowing me to clarify our processes. Please accept my sincere apologies for any misunderstanding, and rest assured that I have made all the necessary arrangements as we discussed. I have also sent a follow-up email to confirm that everything is in place as promised.
We truly regret any inconvenience you may have experienced. Your well-being remains our priority, and we are committed to providing you with exceptional care and support. I also hope you are staying warm and comfortable during this rainy weather.
Wishing you a wonderful rest of your day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd