1 reviews | Active since Oct 2019
Severe Skin Reaction and disappointing product quality
I was repeatedly contacted by an Isabella Garcia representative regarding their products, which eventually led me to purchase a package that included perfume, the 5th Wonder mascara, and skincare products.
Unfortunately, my experience was extremely disappointing. My skin became highly sensitive and blood red after every use. At first, I assumed that, like many skincare products, results would take time, so I decided to give the products the benefit of the doubt. However, my skin condition only worsened.
I started experiencing breakouts, constant sensitivity on my forehead, flaking and peeling around my mouth, and persistent redness and irritation around my nose. These symptoms occurred consistently with use.
The 5th Wonder mascara was also very disappointing — it was extremely lumpy and did not provide any volume at all, despite what is described in the product information.
Additionally, the Advanced Firming Up Gel appeared to be only half full, and it is very difficult to dispense any product, which was frustrating and concerning. I took photos of my experience but can unfortunately mot post it here.
I truly regret this purchase and would not recommend these products. Products purchased: Face Wash, Ultimate Balance Day Cream, 3-in-1 Night Cream, Perfect Clarity Masque, and Advanced Firming Up Gel.
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and discomfort you have experienced. This is certainly not the experience we would ever wish for a valued client, and I fully understand how concerning and disappointing this must have been for you.
Rest assured, our skincare range is dermatologically approved and clinically tested in accordance with stringent international safety standards. Each product undergoes independent testing by dermatologists and skin scientists, and our formulation chemists remain deeply committed to delivering products of the highest quality and safety. That said, we fully acknowledge that individual skin responses can vary, and we never disregard a client’s personal experience.
Please be assured that I have reached out to you directly via email to ensure that your concerns are addressed thoroughly and handled with the care and attention they deserve.
Should you have any further questions or require additional assistance, I kindly invite you to respond directly to my email. We remain fully committed to engaging with you and working towards a fair and satisfactory resolution.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to address this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and discomfort you have experienced. This is certainly not the experience we would ever wish for a valued client, and I fully understand how concerning and disappointing this must have been for you.
Rest assured, our skincare range is dermatologically approved and clinically tested in accordance with stringent international safety standards. Each product undergoes independent testing by dermatologists and skin scientists, and our formulation chemists remain deeply committed to delivering products of the highest quality and safety. That said, we fully acknowledge that individual skin responses can vary, and we never disregard a client’s personal experience.
Please be assured that I have reached out to you directly via email to ensure that your concerns are addressed thoroughly and handled with the care and attention they deserve.
Should you have any further questions or require additional assistance, I kindly invite you to respond directly to my email. We remain fully committed to engaging with you and working towards a fair and satisfactory resolution.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to address this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za