pD
petrus D
1 reviews | Active since Jul 2018
03 Jan 2026, 06:06
Service really bad
The service is really bad u can't even get hold of them I am battling from last year with them. First they take money out of my account and when I asked them to change the banking details hey saying they did and now they tried to take money out of the wrong account again
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Replies (1)
Isabella Garcia's replyOfficial
09 Jan 2026, 20:28Dear Petrus,
Thank you so much for sharing your experience with us. I truly appreciate your honesty and the opportunity to address this matter personally. Please accept my heartfelt apologies for the frustration and inconvenience you have endured.
I completely understand how upsetting it is when communication is difficult, and when your banking details are not handled as requested. During our recent system transition, intended to improve our service, we encountered some unexpected challenges that affected clients like yourself. I have carefully reviewed your account to understand exactly what went wrong.
I have sent a comprehensive email addressing your concerns and outlining the steps we are taking to rectify the matter.
Restoring your trust is our top priority. Your experience matters deeply to us, and I am committed to supporting you in every way I can.
If there is anything further I can do, or if you have any questions or concerns, please do not hesitate to reach out—I will personally ensure it is handled.
Once again, please accept my sincerest apologies.
Wishing you a weekend filled with ease and positivity.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for sharing your experience with us. I truly appreciate your honesty and the opportunity to address this matter personally. Please accept my heartfelt apologies for the frustration and inconvenience you have endured.
I completely understand how upsetting it is when communication is difficult, and when your banking details are not handled as requested. During our recent system transition, intended to improve our service, we encountered some unexpected challenges that affected clients like yourself. I have carefully reviewed your account to understand exactly what went wrong.
I have sent a comprehensive email addressing your concerns and outlining the steps we are taking to rectify the matter.
Restoring your trust is our top priority. Your experience matters deeply to us, and I am committed to supporting you in every way I can.
If there is anything further I can do, or if you have any questions or concerns, please do not hesitate to reach out—I will personally ensure it is handled.
Once again, please accept my sincerest apologies.
Wishing you a weekend filled with ease and positivity.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply09 Jan 2026, 20:28
Official
Dear Petrus,
Thank you so much for sharing your experience with us. I truly appreciate your honesty and the opportunity to address this matter personally. Please accept my heartfelt apologies for the frustration and inconvenience you have endured.
I completely understand how upsetting it is when communication is difficult, and when your banking details are not handled as requested. During our recent system transition, intended to improve our service, we encountered some unexpected challenges that affected clients like yourself. I have carefully reviewed your account to understand exactly what went wrong.
I have sent a comprehensive email addressing your concerns and outlining the steps we are taking to rectify the matter.
Restoring your trust is our top priority. Your experience matters deeply to us, and I am committed to supporting you in every way I can.
If there is anything further I can do, or if you have any questions or concerns, please do not hesitate to reach out—I will personally ensure it is handled.
Once again, please accept my sincerest apologies.
Wishing you a weekend filled with ease and positivity.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for sharing your experience with us. I truly appreciate your honesty and the opportunity to address this matter personally. Please accept my heartfelt apologies for the frustration and inconvenience you have endured.
I completely understand how upsetting it is when communication is difficult, and when your banking details are not handled as requested. During our recent system transition, intended to improve our service, we encountered some unexpected challenges that affected clients like yourself. I have carefully reviewed your account to understand exactly what went wrong.
I have sent a comprehensive email addressing your concerns and outlining the steps we are taking to rectify the matter.
Restoring your trust is our top priority. Your experience matters deeply to us, and I am committed to supporting you in every way I can.
If there is anything further I can do, or if you have any questions or concerns, please do not hesitate to reach out—I will personally ensure it is handled.
Once again, please accept my sincerest apologies.
Wishing you a weekend filled with ease and positivity.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za