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Nicki X
1 reviews | Active since Aug 2016
03 Dec 2020, 12:56
SERVICE PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Isabella Garcia has failed again!!!! NO CUSTOMER SERVICE and instead of actually helping instead of just taking MY MONEY they are offended by my comments. I'm offended by the lack of service. I want this cancelled now. Disgusting disregard for years of loyalty. I'm horrified and disappointed. I have supported you guys for years and to be treated as if I do not matter as a client shows poor business practices.
I want to know what happens to all my beauty rands that are banked.
I want competent service. Is that too much to ask????
I think it's ridiculous that only "good" comments stay (as IG encourages this through bribery - win money if you put a good review) that is false advertising.
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
03 Dec 2020, 15:01Good day Nicola,
Thank you for your review.
We have monitored the call recording between yourself and our Consultant, and we can hear that you are very upset. You review clearly express your dissatisfaction, and we are truly saddened by this and apologise for any inconvenience that you are experiencing.
Please note that our Consultant only attempted to bring clarity regarding your Beauty Club membership.
Please note that the Isabella Garcia website and the Beauty Club Website are two different platforms.
On Black Friday all discounts were available to all clients on our general Isabella Garcia website.
Unfortunately you cannot make use of your Beauty Rands that you have accumulated to purchase products on our general website for Black Friday and we recommend for you to log out of your Beauty Club profile when purchasing on the general Isabella Garcia website.
We take note of your request to cancel your subscription, and the cancellation has been processed. As per the Beauty Club Terms & Conditions, a month's notice is required upon cancellation of your subscription, and your Beauty Rands accumulated to date will laps after a period of 3 months from the last date of deduction, therefore we recommend that you redeem your Beauty Rands before 2021/02/28.
Note that we will be in contact with you in order to find a resolve regarding your dissatisfaction to give one month's notice. Management tried to call you today, but to no avail. We will therefore revert to email correspondence.
We do wish you all the best in future and that you have a memorable festive season ahead.
Kind regards,
Sulaine McGeer
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply03 Dec 2020, 15:01
Official
Good day Nicola,
Thank you for your review.
We have monitored the call recording between yourself and our Consultant, and we can hear that you are very upset. You review clearly express your dissatisfaction, and we are truly saddened by this and apologise for any inconvenience that you are experiencing.
Please note that our Consultant only attempted to bring clarity regarding your Beauty Club membership.
Please note that the Isabella Garcia website and the Beauty Club Website are two different platforms.
On Black Friday all discounts were available to all clients on our general Isabella Garcia website.
Unfortunately you cannot make use of your Beauty Rands that you have accumulated to purchase products on our general website for Black Friday and we recommend for you to log out of your Beauty Club profile when purchasing on the general Isabella Garcia website.
We take note of your request to cancel your subscription, and the cancellation has been processed. As per the Beauty Club Terms & Conditions, a month's notice is required upon cancellation of your subscription, and your Beauty Rands accumulated to date will laps after a period of 3 months from the last date of deduction, therefore we recommend that you redeem your Beauty Rands before 2021/02/28.
Note that we will be in contact with you in order to find a resolve regarding your dissatisfaction to give one month's notice. Management tried to call you today, but to no avail. We will therefore revert to email correspondence.
We do wish you all the best in future and that you have a memorable festive season ahead.
Kind regards,
Sulaine McGeer
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
NX
Nicki X's updateReviewer Update
03 Dec 2020, 15:53Noted Sulaine.
It would be better if consultants didn't talk to clients as if they do not understand the contract of how BeautyRands work. It was like a script was being read, and no accountability is taken. Apologising for how someone feels is just arrogant and that is what irritated me the most. It is false to say that it is exclusive if as a Beauty Club member I was charged double the price. This takes away the glamour of your product. Yes, I understand how it works, but your Black Friday special made it seem like my BR was not money and if you are logical money goes off my account every month for the purpose of purchasing, and you telling me that's not good enough is an insult and it, therefore, makes no sense to be a member or to call it exclusive, as the general public were the ones that were exclusive. Also, I did not appreciate indirectly being called a ****. That is defamation of character.
People hear what they want. I am a person that knows my rights and works in a legal field, and train people to respect and act ethically. Unfortunately, IG has displayed ********* behaviour as a provider due to false statements and advertising.
Your product is great, but I feel I would benefit more as a member of the general public than an "exclusive beauty club" member. The fact that you have tried to distance yourself but stating that they work independently just demonstrates no responsibility is taken.
It saddens me that I was treated this way, as I have been with IG for a very long time.
The service and training of your consultants need to be reviewed and increased. My frustration was directed to the company, not your consultant. It was not personal.
Please advise what will happen to my current balance with is over R2000.
It would be better if consultants didn't talk to clients as if they do not understand the contract of how BeautyRands work. It was like a script was being read, and no accountability is taken. Apologising for how someone feels is just arrogant and that is what irritated me the most. It is false to say that it is exclusive if as a Beauty Club member I was charged double the price. This takes away the glamour of your product. Yes, I understand how it works, but your Black Friday special made it seem like my BR was not money and if you are logical money goes off my account every month for the purpose of purchasing, and you telling me that's not good enough is an insult and it, therefore, makes no sense to be a member or to call it exclusive, as the general public were the ones that were exclusive. Also, I did not appreciate indirectly being called a ****. That is defamation of character.
People hear what they want. I am a person that knows my rights and works in a legal field, and train people to respect and act ethically. Unfortunately, IG has displayed ********* behaviour as a provider due to false statements and advertising.
Your product is great, but I feel I would benefit more as a member of the general public than an "exclusive beauty club" member. The fact that you have tried to distance yourself but stating that they work independently just demonstrates no responsibility is taken.
It saddens me that I was treated this way, as I have been with IG for a very long time.
The service and training of your consultants need to be reviewed and increased. My frustration was directed to the company, not your consultant. It was not personal.
Please advise what will happen to my current balance with is over R2000.
NX
Nicki X's update03 Dec 2020, 15:53
Reviewer Update
Noted Sulaine.
It would be better if consultants didn't talk to clients as if they do not understand the contract of how BeautyRands work. It was like a script was being read, and no accountability is taken. Apologising for how someone feels is just arrogant and that is what irritated me the most. It is false to say that it is exclusive if as a Beauty Club member I was charged double the price. This takes away the glamour of your product. Yes, I understand how it works, but your Black Friday special made it seem like my BR was not money and if you are logical money goes off my account every month for the purpose of purchasing, and you telling me that's not good enough is an insult and it, therefore, makes no sense to be a member or to call it exclusive, as the general public were the ones that were exclusive. Also, I did not appreciate indirectly being called a ****. That is defamation of character.
People hear what they want. I am a person that knows my rights and works in a legal field, and train people to respect and act ethically. Unfortunately, IG has displayed ********* behaviour as a provider due to false statements and advertising.
Your product is great, but I feel I would benefit more as a member of the general public than an "exclusive beauty club" member. The fact that you have tried to distance yourself but stating that they work independently just demonstrates no responsibility is taken.
It saddens me that I was treated this way, as I have been with IG for a very long time.
The service and training of your consultants need to be reviewed and increased. My frustration was directed to the company, not your consultant. It was not personal.
Please advise what will happen to my current balance with is over R2000.
It would be better if consultants didn't talk to clients as if they do not understand the contract of how BeautyRands work. It was like a script was being read, and no accountability is taken. Apologising for how someone feels is just arrogant and that is what irritated me the most. It is false to say that it is exclusive if as a Beauty Club member I was charged double the price. This takes away the glamour of your product. Yes, I understand how it works, but your Black Friday special made it seem like my BR was not money and if you are logical money goes off my account every month for the purpose of purchasing, and you telling me that's not good enough is an insult and it, therefore, makes no sense to be a member or to call it exclusive, as the general public were the ones that were exclusive. Also, I did not appreciate indirectly being called a ****. That is defamation of character.
People hear what they want. I am a person that knows my rights and works in a legal field, and train people to respect and act ethically. Unfortunately, IG has displayed ********* behaviour as a provider due to false statements and advertising.
Your product is great, but I feel I would benefit more as a member of the general public than an "exclusive beauty club" member. The fact that you have tried to distance yourself but stating that they work independently just demonstrates no responsibility is taken.
It saddens me that I was treated this way, as I have been with IG for a very long time.
The service and training of your consultants need to be reviewed and increased. My frustration was directed to the company, not your consultant. It was not personal.
Please advise what will happen to my current balance with is over R2000.
NX
Nicki X's updateReviewer Update
03 Dec 2020, 15:54FYI - one call was made - no further attempt was made. Still poor service especially as it is not free nor cheap.
NX
Nicki X's update03 Dec 2020, 15:54
Reviewer Update
FYI - one call was made - no further attempt was made. Still poor service especially as it is not free nor cheap.