1 reviews | Active since Jul 2019
Service is unacceptable
5 days ago-Edit I have used Isabella Garcia Products for many years and have recommended the product to many of my friends over the years however I was surprised at their policy wrt gifts. The website says that you will receive a free gift if you purchase over the value R350 . I sent an email to the consultant and placed an order who never told me about this and I purchased products to the value of R700. I then queried it and she told me that its only applicable to the website. Therefore my suggestion would be not to order anything directly from a consultant but directly from the website. Also their delivery process over the years has changed and now you have to wait over 2 weeks for an order to be processed and delivered. I have been waiting for more than a month and still no delivery. So I would suggest you order way ahead of running out of a product. Consultant also got my address wrong when I emailed it to her , so double check that the company has given the correct address to the courier aswell. It seems as though once you hooked on the product the service does not get any better and they dont bother as much wrt loyal customers.
Client Care Supervisor
Client Care Supervisor
Thank you for trying to resolve the matter. Just to give clients and indication of what it takes to order a product from your company . I placed my order on the 12 June 2020 and received my order one the 18 July 2020. So it takes over a month to receive a face wash or toner. Nevertheless I appreciate whatever you have tried to make correct but my experience with your employees is more of a frustration then the product feeling good. I suggest you give your staff more training on liaising with clients. All the best.
Thank you for trying to resolve the matter. Just to give clients and indication of what it takes to order a product from your company . I placed my order on the 12 June 2020 and received my order one the 18 July 2020. So it takes over a month to receive a face wash or toner. Nevertheless I appreciate whatever you have tried to make correct but my experience with your employees is more of a frustration then the product feeling good. I suggest you give your staff more training on liaising with clients. All the best.
I trust you are well.
We would like to apologize again for the inconvenience you experienced with regards to the inadequate service you received.
We have taken the necessary steps and this matter has been dealt with internally.
I am glad that I was able to assist you and I hope that you will enjoy the products you received.
May you have a wonderful day.
Client Care Supervisor
I trust you are well.
We would like to apologize again for the inconvenience you experienced with regards to the inadequate service you received.
We have taken the necessary steps and this matter has been dealt with internally.
I am glad that I was able to assist you and I hope that you will enjoy the products you received.
May you have a wonderful day.
Client Care Supervisor