YC
Yoganayagi C
1 reviews | Active since Dec 2025
18 Dec 2025, 11:45
Service integrity
I placed my order for my beauty box early in November. First debit order went out on 4 December. I have not heard from them since. The assurance was that they will deliver between 10 to 14 days. It's now 14 days and no communication from them. All attempts to reach them are futile. The contact number on their website does not work. E-mails get ignored. I tried their Facebook page and also no response. My second debit order will go out soon and still no response
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
18 Dec 2025, 13:11Dear Yoganayagi,
I would like to sincerely apologise for the delay with your yearly package. I completely understand how concerning and frustrating this must be, especially with your upcoming holiday, and I am truly sorry for any worry or inconvenience this may have caused.
Please rest assured that your parcel is on its way, and I have personally reached out to the courier to ensure it is prioritised. I will follow up with you as soon as I receive confirmation of the delivery timeframe, so you have complete peace of mind.
Thank you so much for your patience, understanding, and continued trust. Clients like you are at the very heart of Isabella Garcia, and it is our absolute privilege to accompany you on your beauty journey. Should you have any further questions or require assistance, I am personally here to support you every step of the way.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I would like to sincerely apologise for the delay with your yearly package. I completely understand how concerning and frustrating this must be, especially with your upcoming holiday, and I am truly sorry for any worry or inconvenience this may have caused.
Please rest assured that your parcel is on its way, and I have personally reached out to the courier to ensure it is prioritised. I will follow up with you as soon as I receive confirmation of the delivery timeframe, so you have complete peace of mind.
Thank you so much for your patience, understanding, and continued trust. Clients like you are at the very heart of Isabella Garcia, and it is our absolute privilege to accompany you on your beauty journey. Should you have any further questions or require assistance, I am personally here to support you every step of the way.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply18 Dec 2025, 13:11
Official
Dear Yoganayagi,
I would like to sincerely apologise for the delay with your yearly package. I completely understand how concerning and frustrating this must be, especially with your upcoming holiday, and I am truly sorry for any worry or inconvenience this may have caused.
Please rest assured that your parcel is on its way, and I have personally reached out to the courier to ensure it is prioritised. I will follow up with you as soon as I receive confirmation of the delivery timeframe, so you have complete peace of mind.
Thank you so much for your patience, understanding, and continued trust. Clients like you are at the very heart of Isabella Garcia, and it is our absolute privilege to accompany you on your beauty journey. Should you have any further questions or require assistance, I am personally here to support you every step of the way.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I would like to sincerely apologise for the delay with your yearly package. I completely understand how concerning and frustrating this must be, especially with your upcoming holiday, and I am truly sorry for any worry or inconvenience this may have caused.
Please rest assured that your parcel is on its way, and I have personally reached out to the courier to ensure it is prioritised. I will follow up with you as soon as I receive confirmation of the delivery timeframe, so you have complete peace of mind.
Thank you so much for your patience, understanding, and continued trust. Clients like you are at the very heart of Isabella Garcia, and it is our absolute privilege to accompany you on your beauty journey. Should you have any further questions or require assistance, I am personally here to support you every step of the way.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
YC
Yoganayagi C's updateReviewer Update
21 Dec 2025, 05:30You contacted me three days ago with assurance that my package has been shipped. You also stated that you will keep me updated on the status. To date, I have no heard from you. Emails have been ignored. No confirmation from the courier with regards to a tracking number either....I also explained to you the urgency of delivery. If the package is not recieved tomorrow, I will stop by debit order and cancel my order with you....WHAT'S GOING ON ISABELLA GARCIA....ARE YOU TRYING TO MAKE A QUICK BUCK FOR CHRISTMAS....I See I'm not the only disgruntled customer...
YC
Yoganayagi C's update21 Dec 2025, 05:30
Reviewer Update
You contacted me three days ago with assurance that my package has been shipped. You also stated that you will keep me updated on the status. To date, I have no heard from you. Emails have been ignored. No confirmation from the courier with regards to a tracking number either....I also explained to you the urgency of delivery. If the package is not recieved tomorrow, I will stop by debit order and cancel my order with you....WHAT'S GOING ON ISABELLA GARCIA....ARE YOU TRYING TO MAKE A QUICK BUCK FOR CHRISTMAS....I See I'm not the only disgruntled customer...
Isabella Garcia's replyOfficial
06 Jan 2026, 13:36Dear Yoganayagi,
I hope you had a wonderful time to rest and rejuvenate during the holidays with your loved ones.
Thank you so much for taking the time to share your experience and for your patience throughout this process. I want to sincerely apologise for the earlier delay in communication and the uncer*****y regarding your beauty box — I completely understand how frustrating and concerning this must have been, especially given the urgency you highlighted. Please know that it was never our intention to cause any worry, and we deeply regret the stress this situation may have caused.
I am delighted to confirm that your beauty box was successfully delivered on 2025/12/22, and I truly hope you were pleased with your order. We value your trust immensely, and I want to assure you that every client is at the very heart of Isabella Garcia. Your satisfaction is always our top priority, and we are committed to making your experience with us seamless, enjoyable, and special.
Your understanding, patience, and continued trust mean the world to us. We are genuinely grateful to have you as part of the Isabella Garcia family, and I am personally here to support you with anything you may need, now or in the future.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you had a wonderful time to rest and rejuvenate during the holidays with your loved ones.
Thank you so much for taking the time to share your experience and for your patience throughout this process. I want to sincerely apologise for the earlier delay in communication and the uncer*****y regarding your beauty box — I completely understand how frustrating and concerning this must have been, especially given the urgency you highlighted. Please know that it was never our intention to cause any worry, and we deeply regret the stress this situation may have caused.
I am delighted to confirm that your beauty box was successfully delivered on 2025/12/22, and I truly hope you were pleased with your order. We value your trust immensely, and I want to assure you that every client is at the very heart of Isabella Garcia. Your satisfaction is always our top priority, and we are committed to making your experience with us seamless, enjoyable, and special.
Your understanding, patience, and continued trust mean the world to us. We are genuinely grateful to have you as part of the Isabella Garcia family, and I am personally here to support you with anything you may need, now or in the future.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply06 Jan 2026, 13:36
Official
Dear Yoganayagi,
I hope you had a wonderful time to rest and rejuvenate during the holidays with your loved ones.
Thank you so much for taking the time to share your experience and for your patience throughout this process. I want to sincerely apologise for the earlier delay in communication and the uncer*****y regarding your beauty box — I completely understand how frustrating and concerning this must have been, especially given the urgency you highlighted. Please know that it was never our intention to cause any worry, and we deeply regret the stress this situation may have caused.
I am delighted to confirm that your beauty box was successfully delivered on 2025/12/22, and I truly hope you were pleased with your order. We value your trust immensely, and I want to assure you that every client is at the very heart of Isabella Garcia. Your satisfaction is always our top priority, and we are committed to making your experience with us seamless, enjoyable, and special.
Your understanding, patience, and continued trust mean the world to us. We are genuinely grateful to have you as part of the Isabella Garcia family, and I am personally here to support you with anything you may need, now or in the future.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you had a wonderful time to rest and rejuvenate during the holidays with your loved ones.
Thank you so much for taking the time to share your experience and for your patience throughout this process. I want to sincerely apologise for the earlier delay in communication and the uncer*****y regarding your beauty box — I completely understand how frustrating and concerning this must have been, especially given the urgency you highlighted. Please know that it was never our intention to cause any worry, and we deeply regret the stress this situation may have caused.
I am delighted to confirm that your beauty box was successfully delivered on 2025/12/22, and I truly hope you were pleased with your order. We value your trust immensely, and I want to assure you that every client is at the very heart of Isabella Garcia. Your satisfaction is always our top priority, and we are committed to making your experience with us seamless, enjoyable, and special.
Your understanding, patience, and continued trust mean the world to us. We are genuinely grateful to have you as part of the Isabella Garcia family, and I am personally here to support you with anything you may need, now or in the future.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za