NR
Ndumie R
1 reviews | Active since Dec 2019
05 Dec 2019, 09:35
Service delivery horrific
I ordered their products via email because I saw an email that was sent by their marketing people a year ago. The order took at least a week and a half to take coz the lady kept on asking for one information every second day, it felt like I was dealing with a 5 yr old. After the order I needed to make a payment & wait a week before dispatching the product, the delivery just hasn’t arrived & it’s been 3.5 weeks.. I just called & im so unhappy with their service. Really unhappy!
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
05 Dec 2019, 11:13Dear Ndumie,
I hope you are having a lovely day!
Thank you so much for taking the time to speak to us today.
Please accept our sincerest apologies for the inconvenience you experienced with regards to the inadequate service you received.
We thank you for bringing this matter to our attention.
We thank you for bringing this matter to our attention.
We acknowledge that the consultant who assisted you is currently in training and may have delayed the process. As a testament to our commitment to strive for perfection, we have taken steps to rectify the situation and it will be dealt with internally.
As confirmed, our courier is on the way to deliver your parcel as confirmed. We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service.
Once again, I sincerely apologise, and if there is anything further I can assist you with, please let me know and I will be happy to help!
Once again, I sincerely apologise, and if there is anything further I can assist you with, please let me know and I will be happy to help!
Wishing you a wonderful day.
Warm regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply05 Dec 2019, 11:13
Official
Dear Ndumie,
I hope you are having a lovely day!
Thank you so much for taking the time to speak to us today.
Please accept our sincerest apologies for the inconvenience you experienced with regards to the inadequate service you received.
We thank you for bringing this matter to our attention.
We thank you for bringing this matter to our attention.
We acknowledge that the consultant who assisted you is currently in training and may have delayed the process. As a testament to our commitment to strive for perfection, we have taken steps to rectify the situation and it will be dealt with internally.
As confirmed, our courier is on the way to deliver your parcel as confirmed. We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service.
Once again, I sincerely apologise, and if there is anything further I can assist you with, please let me know and I will be happy to help!
Once again, I sincerely apologise, and if there is anything further I can assist you with, please let me know and I will be happy to help!
Wishing you a wonderful day.
Warm regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
NR
Ndumie R's updateReviewer Update
06 Dec 2019, 15:18Hi Charlotte,
Please note that I wont be needing your product after your courier called delivering my product in Benoni when I stay in Midrand. You have managed to **** the brand Isabella Garcia in my heart, I really wanted to try it out, but it seems like I am dealing with a bunch of *********** people. Please note that I don't expect a call, please cancel my order and return the payment have made thus far,
You have the details, however, they maybe wrong, please drop an email otherwise do not want to hear anyone's voice from your company.
Regards,
NR
Please note that I wont be needing your product after your courier called delivering my product in Benoni when I stay in Midrand. You have managed to **** the brand Isabella Garcia in my heart, I really wanted to try it out, but it seems like I am dealing with a bunch of *********** people. Please note that I don't expect a call, please cancel my order and return the payment have made thus far,
You have the details, however, they maybe wrong, please drop an email otherwise do not want to hear anyone's voice from your company.
Regards,
NR
NR
Ndumie R's update06 Dec 2019, 15:18
Reviewer Update
Hi Charlotte,
Please note that I wont be needing your product after your courier called delivering my product in Benoni when I stay in Midrand. You have managed to **** the brand Isabella Garcia in my heart, I really wanted to try it out, but it seems like I am dealing with a bunch of *********** people. Please note that I don't expect a call, please cancel my order and return the payment have made thus far,
You have the details, however, they maybe wrong, please drop an email otherwise do not want to hear anyone's voice from your company.
Regards,
NR
Please note that I wont be needing your product after your courier called delivering my product in Benoni when I stay in Midrand. You have managed to **** the brand Isabella Garcia in my heart, I really wanted to try it out, but it seems like I am dealing with a bunch of *********** people. Please note that I don't expect a call, please cancel my order and return the payment have made thus far,
You have the details, however, they maybe wrong, please drop an email otherwise do not want to hear anyone's voice from your company.
Regards,
NR
Isabella Garcia's replyOfficial
06 Dec 2019, 16:09Good day Ndumie,
Thank you for massage.
As promised, we have contacted the courier and made arrangements to deliver the parcel as requested, unfortunately they did not meet our expectations and yours. We take full responsibility for this negligence and we understand the disappointment you have experienced.
I see that you phoned in and spoke to one of our consultants regarding the account. I confirm that we have received your request and we will solve the issue as a matter of urgency.
Kindly allow us to be in contact with you to make arrangements regarding your account request.
Again, please accept our sincere apologies for this delay in delivery.
Kind Regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for massage.
As promised, we have contacted the courier and made arrangements to deliver the parcel as requested, unfortunately they did not meet our expectations and yours. We take full responsibility for this negligence and we understand the disappointment you have experienced.
I see that you phoned in and spoke to one of our consultants regarding the account. I confirm that we have received your request and we will solve the issue as a matter of urgency.
Kindly allow us to be in contact with you to make arrangements regarding your account request.
Again, please accept our sincere apologies for this delay in delivery.
Kind Regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply06 Dec 2019, 16:09
Official
Good day Ndumie,
Thank you for massage.
As promised, we have contacted the courier and made arrangements to deliver the parcel as requested, unfortunately they did not meet our expectations and yours. We take full responsibility for this negligence and we understand the disappointment you have experienced.
I see that you phoned in and spoke to one of our consultants regarding the account. I confirm that we have received your request and we will solve the issue as a matter of urgency.
Kindly allow us to be in contact with you to make arrangements regarding your account request.
Again, please accept our sincere apologies for this delay in delivery.
Kind Regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for massage.
As promised, we have contacted the courier and made arrangements to deliver the parcel as requested, unfortunately they did not meet our expectations and yours. We take full responsibility for this negligence and we understand the disappointment you have experienced.
I see that you phoned in and spoke to one of our consultants regarding the account. I confirm that we have received your request and we will solve the issue as a matter of urgency.
Kindly allow us to be in contact with you to make arrangements regarding your account request.
Again, please accept our sincere apologies for this delay in delivery.
Kind Regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za