EL
Elzette L
1 reviews | Active since Jul 2011
10 Oct 2025, 05:09
Service Delivery
I singed up for the products, got debited on the 26th of September Today is already the 10th and still.no package received This is very bad, I have no skincare products left. This force me now to buy products at store and cancel my contract with IG
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Replies (1)
Isabella Garcia's replyOfficial
10 Oct 2025, 08:26Dear Elzette,
Thank you for taking the time to share your feedback. We truly value the opportunity to address your concerns.
Please note that Isabella Garcia products are delivered within 10–14 working days following the first successful deduction from a client’s account. This timeframe ensures all necessary details are confirmed and serves as a safeguard for the outstanding balance.
We are, however, pleased to confirm that your products are being dispatched today, and the matter has been personally escalated with our courier to ensure your parcel receives priority handling.
We sincerely apologize for any inconvenience caused by this delay and assure you that we are doing our utmost to enhance your experience going forward.
Thank you once again for bringing this to our attention — your feedback is invaluable in helping us continue improving our service delivery.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your feedback. We truly value the opportunity to address your concerns.
Please note that Isabella Garcia products are delivered within 10–14 working days following the first successful deduction from a client’s account. This timeframe ensures all necessary details are confirmed and serves as a safeguard for the outstanding balance.
We are, however, pleased to confirm that your products are being dispatched today, and the matter has been personally escalated with our courier to ensure your parcel receives priority handling.
We sincerely apologize for any inconvenience caused by this delay and assure you that we are doing our utmost to enhance your experience going forward.
Thank you once again for bringing this to our attention — your feedback is invaluable in helping us continue improving our service delivery.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply10 Oct 2025, 08:26
Official
Dear Elzette,
Thank you for taking the time to share your feedback. We truly value the opportunity to address your concerns.
Please note that Isabella Garcia products are delivered within 10–14 working days following the first successful deduction from a client’s account. This timeframe ensures all necessary details are confirmed and serves as a safeguard for the outstanding balance.
We are, however, pleased to confirm that your products are being dispatched today, and the matter has been personally escalated with our courier to ensure your parcel receives priority handling.
We sincerely apologize for any inconvenience caused by this delay and assure you that we are doing our utmost to enhance your experience going forward.
Thank you once again for bringing this to our attention — your feedback is invaluable in helping us continue improving our service delivery.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your feedback. We truly value the opportunity to address your concerns.
Please note that Isabella Garcia products are delivered within 10–14 working days following the first successful deduction from a client’s account. This timeframe ensures all necessary details are confirmed and serves as a safeguard for the outstanding balance.
We are, however, pleased to confirm that your products are being dispatched today, and the matter has been personally escalated with our courier to ensure your parcel receives priority handling.
We sincerely apologize for any inconvenience caused by this delay and assure you that we are doing our utmost to enhance your experience going forward.
Thank you once again for bringing this to our attention — your feedback is invaluable in helping us continue improving our service delivery.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za