MS
MARINDA S
1 reviews | Active since Mar 2023
15 Jan 2026, 07:50
Service
I'm really not impressed with the service the past 2 months . Now they have a new system in place . They sended me an sms saying that because of a system error they will be deducting my monthly premium on the 15th January. I said to them I don't have money and still it was deducted on the 15th .So this morning I checked it was deducted. Services . Really is not up to standard. Really desepointed really
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Isabella Garcia's replyOfficial
15 Jan 2026, 10:40Dear Marinda,
Thank you for sharing your concerns with us, and for your patience and understanding during this time.
I sincerely apologise for the frustration and disappointment caused, particularly given the recent system changes and the inconvenience surrounding the debit deduction. I fully understand how upsetting this must have been.
Please rest assured that I am attending to this matter personally. I will follow up with you via email shortly to confirm all arrangements that have been made and to ensure clarity moving forward.
Thank you once again for your patience. Your feedback is valued, and we remain committed to resolving this matter and restoring your confidence in our service.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for sharing your concerns with us, and for your patience and understanding during this time.
I sincerely apologise for the frustration and disappointment caused, particularly given the recent system changes and the inconvenience surrounding the debit deduction. I fully understand how upsetting this must have been.
Please rest assured that I am attending to this matter personally. I will follow up with you via email shortly to confirm all arrangements that have been made and to ensure clarity moving forward.
Thank you once again for your patience. Your feedback is valued, and we remain committed to resolving this matter and restoring your confidence in our service.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply15 Jan 2026, 10:40
Official
Dear Marinda,
Thank you for sharing your concerns with us, and for your patience and understanding during this time.
I sincerely apologise for the frustration and disappointment caused, particularly given the recent system changes and the inconvenience surrounding the debit deduction. I fully understand how upsetting this must have been.
Please rest assured that I am attending to this matter personally. I will follow up with you via email shortly to confirm all arrangements that have been made and to ensure clarity moving forward.
Thank you once again for your patience. Your feedback is valued, and we remain committed to resolving this matter and restoring your confidence in our service.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for sharing your concerns with us, and for your patience and understanding during this time.
I sincerely apologise for the frustration and disappointment caused, particularly given the recent system changes and the inconvenience surrounding the debit deduction. I fully understand how upsetting this must have been.
Please rest assured that I am attending to this matter personally. I will follow up with you via email shortly to confirm all arrangements that have been made and to ensure clarity moving forward.
Thank you once again for your patience. Your feedback is valued, and we remain committed to resolving this matter and restoring your confidence in our service.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za