Seriously considering terminating my relationship with IG

I am a long standing customer of Isabella Garcia. I have never experienced anything except good to excellent service, until now. On 7th October, I received an SMS from them informing me that my IG Skincare products will be delivered to the address indicated by me. After a week, I called them as I hadn't received anything. The consultant explained to me that the hamper wasn't delivered yet, the message and would be delivered at a later date. They SMS was just to inform me that in case I wanted to change any details regarding delivery arrangements. 29 October- received an SMS say my parcel was out ready to be delivered by the (Driver & Courier Company) 30 October- received a similar SMS 2 & 3 November - received another SMS informing that my hamper is ready to be delivered. By this time, I started phoning IG as I hadn't received anything. I phoned them about 4/ 5 times. These were some of the reasons I received as explanation for the delay 1. Driver arrived to Somerset West late, couldn't make the delivery (2X) 2. Postal Code on address was incorrect. ( I didn't supply incorrect postal code) I cannot even remember what the other reasons were, and I mentioned to the consultant that it's starting to sound like excuses. I am actually surprised that nobody from IG actually follows up with me to find out whether i received my hamper.( they wait for me to call them) To date, I haven't received anything yet. I am seriously disappointed in IG and cannot remain positive about this any longer. I told them I was going to complain to Hello Peter, so they can't say they weren't warned. Please send my hamper