RH
Roenel H

1 reviews | Active since Jun 2012

09 Dec 2015, 18:33

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I was called and told that I'm a ambassador for Isabella Garcia and that I qualify for the pack etc. I then said that I will not be able to afford it because of work situation. The lady said that she will call me again in December to see if my situation changed. Well my situation did mot change, and when I was away a parcel came for me. The complete package. I am really disappointed because I never agreed that I want the package and explained that I won't be able to pay for it. And still you send it to me. I believe that will be on the recording were I said that i cannot accept because of my situation. What am I supposed to do now?

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Replies (1)
Isabella Garcia
Isabella Garcia's reply10 Dec 2015, 10:28
Official
Hello roenel,

Thank you for taking my call.

Please accept our apologies for the inconvenience caused.

As explained, the cancellations department contacted you in September and assisted you in moving your hamper to December 2015.

We have, however, made the necessary arrangements as discussed this morning.

My sincerest apologies if there was any misunderstanding in this regard.

Please feel free to contact me should you have any questions.

Kind regards,

Chantal Swart
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za