Second Time Rash from Products refuse to refund!

The first time I used their product I got a horrible rash in my face so I cancelled. After a few months they phoned me and sworn by their NEW product that it will not cause any side effects promising great skin. Once again their product caused an even bigger break out so I cancelled on their website within the 60 day cancellation period. They never contacted me so I decided to phone them after two weeks to confirm the cancellation. They then said that they never received anything from me on their system. Even after I got an confirmation on their system that it was sent. The call centre agent said she will look into it for me and phone me back the NEXT day she never did. Now I am paying for products that cannot be used. Products that they basically smear off you. I could not even use the free \GIFTS\" as it was of terrible standards. The information that and the way they describe products over the phone is definitely not accurate or true. The handbag was not pretty , the makeup could not be used , the facial products did not leave my skin healthy and glowing , it did cause a breakout. The exact opposite of what I was promised and that after they made promises for a second time!"