LR
Lerato R
1 reviews | Active since Feb 2020
30 Apr 2024, 10:05
********* sale
I was called and sold a product that the consultant said it will be only a once off deduction on the month the goods are delivered and to my surprise they had deducted again I'm so disappointed in being sold a lie I need to have whatever subscription they've put me under canceled immediately.
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
02 May 2024, 10:16Dear Lerato,
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
Please rest assured that I have made all the required arrangements as we discussed telephonically and since we could not conclude the conversation, I followed up with you by means of email.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
Wishing you a lovely day.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply02 May 2024, 10:16
Official
Dear Lerato,
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
Please rest assured that I have made all the required arrangements as we discussed telephonically and since we could not conclude the conversation, I followed up with you by means of email.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
Wishing you a lovely day.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za