1 reviews | Active since Jan 2026
*****s money and don't deliver
I am writing to formally express my dissatisfaction with the ongoing failure on your part to deliver services for which I am being charged. I entered into a 12-month contract with your company in November 2025, agreeing to pay a monthly premium of approximately R300 in exchange for a monthly essentials box. The premium is deducted reliably on payday; however, delivery of the product is not. In November 2025, the premium was collected, but no package was delivered. After I lodged a complaint on 6 December 2025, I was informed on 8 December 2025 that the package had been sent out for delivery. I eventually received the November package only after following up. Despite this, the December premium was again deducted on payday. When I followed up in January, I was once more assured that my package was “on its way” and was further promised that debit collections would be stopped. To date, the December package has still not been received, and we are now approaching yet another payday. This pattern of events demonstrates repeated non-delivery, misleading assurances, and a failure to honour commitments made in writing. It is unacceptable to continue debiting my account while failing to provide the contracted service. Please treat this as a formal demand for immediate resolution. I require, within seven (7) days of receipt of this email: Delivery of the outstanding December package or A full refund of the December premium and written confirmation that no further debits will be processed until all outstanding deliveries are fulfilled.
Thank you for taking the time to share your concerns with us. I sincerely apologize for the frustration and inconvenience caused. I attempted to reach you earlier today to discuss this matter personally but was unable to get through.
Please know that we are genuinely committed to your satisfaction and well-being. Your feedback is very important to us, and we take these matters seriously. I have requested the recording of your sales agreement and reviewed the history of your account to ensure a thorough and transparent understanding of the situation.
To address your concerns fully, I have sent you a comprehensive email detailing the events, the steps taken so far, and the resolution we are providing.
We truly value your trust in us and appreciate the patience you have shown while we work to resolve this matter. Please rest assured that we are committed to ensuring that your experience moving forward reflects the high standards of service we strive to provide.
Wishing you a lovely day ahead, and thank you once again for bringing this to our attention.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your concerns with us. I sincerely apologize for the frustration and inconvenience caused. I attempted to reach you earlier today to discuss this matter personally but was unable to get through.
Please know that we are genuinely committed to your satisfaction and well-being. Your feedback is very important to us, and we take these matters seriously. I have requested the recording of your sales agreement and reviewed the history of your account to ensure a thorough and transparent understanding of the situation.
To address your concerns fully, I have sent you a comprehensive email detailing the events, the steps taken so far, and the resolution we are providing.
We truly value your trust in us and appreciate the patience you have shown while we work to resolve this matter. Please rest assured that we are committed to ensuring that your experience moving forward reflects the high standards of service we strive to provide.
Wishing you a lovely day ahead, and thank you once again for bringing this to our attention.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za