1 reviews | Active since May 2016
rude consultant
Yesterday I received a call from one of isabella garcias consultants I asked her to call me at 3 in the afternoon as that was the only time I will be available. She then asks can she can me back before 3 and i tell her no 3 is the only time I am available she reply's she will try. Anyway after 3 she calls me and tells me that did not get payment for last month as I put a stop on their debt order so I must go into the bank and lift the stop order I tell I didn't put any stop order on their debt order and I do not know when I will have time to go to the bank now to lift this stop order that I did put on the debt order in the first place so I suggest that I will pay cash and email them the proof of payment for now until I get to the bank. She says no she will just add the debt order for July which will make me a month late which now made me angry as I am suggesting I pay cash she is saying no and making a decision for herself that she will put a debit for July so now the consultant and I are arguing imagine a consultant arguing with a client. My thing is when a consultant calls me to sell me something that are nice and not rude like the consultant that call me yesterday regarding my debt order who was one of the most rude consultant I have ever spoke to before. Therefore I will pay for the rest of my current packages and I said packages because I have more than one with isabella garcia and please do not send me anymore because I do not want to business with a company they speaks nicely when they want you to buy and is rude if the is a small issue which me as the client was trying to resolve. I will say it again after my current packages do not send me anything else I do not want to do business with you guys again there are many other companies similar to yours that I can purchase from.
Thank you for taking my call.
I would sincerely like to apologize regarding the service you have received from the IG consultant yesterday.
The management team will be sure to listen to the call made to you. At Isabella Garcia, we take great pride in ensuring client satisfaction and will definitely take the steps to rectify the situation and it will be dealt with internally.
As requested, we will be in contact with you this afternoon.
Wishing you a lovey day ahead.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarciaint.co.za
Thank you for taking my call.
I would sincerely like to apologize regarding the service you have received from the IG consultant yesterday.
The management team will be sure to listen to the call made to you. At Isabella Garcia, we take great pride in ensuring client satisfaction and will definitely take the steps to rectify the situation and it will be dealt with internally.
As requested, we will be in contact with you this afternoon.
Wishing you a lovey day ahead.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarciaint.co.za
