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Sasha-Lee Sauer

1 reviews | Active since Aug 2022

10 Aug 2022, 17:37

Rude, and unhelpful!

Stay away from Isabella Garcia. They put debit orders on your account and send random products without your authorization. Then when you call them you get an arrogant and rude consultant trying to offer you discounts and vouchers. The more you tell them you don't want it (very politely), they must come pick up what they delivered and remove the debit order from your account, the more rude they get. Terrible service. Isabella Garcia, i have your sealed package ready for collection!! Pick it up and give my money back. This is unprofessional and absurd. I will seek legal advice if you do not comply. I am advising my friends and family to stay far far away

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Replies (1)
Isabella Garcia
Isabella Garcia's reply11 Aug 2022, 10:28
Official
 Dear Sasha-Lee, 
 
Thank you for bringing your complaint to our attention we appreciate your feedback. 

 I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. 

Please note that we are investigating the matter and will be taking  steps to rectify the situation and it will be dealt with internally. 

I would like to confirm that as per the call  with our consultants, your order as been cancelled as per your request and a pick-up has been arranged.
 
We wish you the absolute best on your skincare journey going forward. 

Wishing you a lovely day ahead. 

Warm Regards,
    
Sulaine McGeer
Client Care Manager 
Isabella Garcia International (Pty) Ltd