CV
Carol V
1 reviews | Active since Mar 2014
12 May 2026, 08:58
Ridiculous lead time and lack of service.
It has been over a month (email sent on 8 April 2026) since I sent an email with a query about a product and the fact that I had received a dried out mascara. My old one which is a year old works better. My follow up email on 14 April 2026 received a reply on 15 April that a consultant would contact me within 10-14 working days, which is ridiculous. Still waiting.
Sent another follow up yesterday, and told that it has been sent to the relevant department and they will assist me. Really?? It's been with them for over a month already.
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
14 May 2026, 12:32 Dear Carol,
Thank you for taking the time to bring your concerns to our attention.
We also acknowledge that one of our consultants has since reached out and assisted you with your query.
Please rest assured that I will personally be reaching out to you shortly to confirm that you are happy with the resolution and to ensure that everything has been fully addressed to your satisfaction.
We sincerely appreciate your feedback, as it helps us improve our service and ensure a better experience for all our valued clients.
Wishing you a lovely day ahead.
Thank you for taking the time to bring your concerns to our attention.
We also acknowledge that one of our consultants has since reached out and assisted you with your query.
Please rest assured that I will personally be reaching out to you shortly to confirm that you are happy with the resolution and to ensure that everything has been fully addressed to your satisfaction.
We sincerely appreciate your feedback, as it helps us improve our service and ensure a better experience for all our valued clients.
Wishing you a lovely day ahead.
Warm regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply14 May 2026, 12:32
Official
Dear Carol,
Thank you for taking the time to bring your concerns to our attention.
We also acknowledge that one of our consultants has since reached out and assisted you with your query.
Please rest assured that I will personally be reaching out to you shortly to confirm that you are happy with the resolution and to ensure that everything has been fully addressed to your satisfaction.
We sincerely appreciate your feedback, as it helps us improve our service and ensure a better experience for all our valued clients.
Wishing you a lovely day ahead.
Thank you for taking the time to bring your concerns to our attention.
We also acknowledge that one of our consultants has since reached out and assisted you with your query.
Please rest assured that I will personally be reaching out to you shortly to confirm that you are happy with the resolution and to ensure that everything has been fully addressed to your satisfaction.
We sincerely appreciate your feedback, as it helps us improve our service and ensure a better experience for all our valued clients.
Wishing you a lovely day ahead.
Warm regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za