SD
Shandre-Lee Davids
1 reviews | Active since Mar 2025
24 Jul 2025, 17:04
Review for Isabella Garcia – Disappointing Customer Service Experience
Disappointing Experience with Isabella Garcia I requested to cancel my account nearly two months ago and was met with rudeness and resistance from a consultant. Instead of assisting me, they questioned my reasons in a dismissive and unprofessional way. Despite my clear request, my account was not cancelled. I’ve had to follow up multiple times with no resolution. Now, the company is attempting to deduct money again without my consent. I’ve asked for all communication to stop. This has been the worst cancellation experience I’ve ever had. I expected better from a brand that claims to care about its customers
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Isabella Garcia's replyOfficial
25 Jul 2025, 14:16Dear Shandre-Lee,
Thank you for sharing your feedback. We are truly sorry to hear that your recent experience with us has left you feeling disappointed, and we appreciate the opportunity to respond and provide some clarity.
At Isabella Garcia, we remain committed to delivering exceptional service with integrity, professionalism, and care. We value each client relationship and always aim to address queries — including cancellation requests — with respect and a genuine willingness to assist.
I personally requested the call recording with our consultant. After having carefully reviewed your interaction with us, we would like to respectfully share that we do not fully agree with the description of events as outlined in your review. When your request was received, our consultant conducted herself in a professional and empathetic manner, and in line with our company ethos, she explored whether we could offer alternative solutions that may better suit your needs. Because we genuinely value our clients, we always aim to accommodate them where possible, particularly when the request stems from personal circumstances — and this was the intention behind the conversation.
We sincerely regret if this was not how the experience felt on your end. It was never our intention to cause frustration or to come across as dismissive or unhelpful. We understand that timing, tone, or miscommunication can sometimes impact how a message is received, and we are truly sorry if you felt unsupported in any way.
Furthermore, we would like to assure you that all debit orders are submitted in accordance with the terms agreed upon at the start of your client relationship. We also take special care to confirm revised arrangements with our clients and to explain all applicable timelines and implications before processing any changes. That said, we understand that if your expectation was for your account to be cancelled entirely, the revised arrangement may have caused confusion, and we regret any inconvenience this has caused.
I have followed up with you via email regarding the arrangements we made and will ensure to resolve the matter to your satisfaction.
Should there still be any outstanding matters requiring resolution, we would be grateful for the opportunity to assist you directly. Our goal is to ensure that you leave with your concerns fully addressed and your experience with Isabella Garcia ending on a more positive note.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for sharing your feedback. We are truly sorry to hear that your recent experience with us has left you feeling disappointed, and we appreciate the opportunity to respond and provide some clarity.
At Isabella Garcia, we remain committed to delivering exceptional service with integrity, professionalism, and care. We value each client relationship and always aim to address queries — including cancellation requests — with respect and a genuine willingness to assist.
I personally requested the call recording with our consultant. After having carefully reviewed your interaction with us, we would like to respectfully share that we do not fully agree with the description of events as outlined in your review. When your request was received, our consultant conducted herself in a professional and empathetic manner, and in line with our company ethos, she explored whether we could offer alternative solutions that may better suit your needs. Because we genuinely value our clients, we always aim to accommodate them where possible, particularly when the request stems from personal circumstances — and this was the intention behind the conversation.
We sincerely regret if this was not how the experience felt on your end. It was never our intention to cause frustration or to come across as dismissive or unhelpful. We understand that timing, tone, or miscommunication can sometimes impact how a message is received, and we are truly sorry if you felt unsupported in any way.
Furthermore, we would like to assure you that all debit orders are submitted in accordance with the terms agreed upon at the start of your client relationship. We also take special care to confirm revised arrangements with our clients and to explain all applicable timelines and implications before processing any changes. That said, we understand that if your expectation was for your account to be cancelled entirely, the revised arrangement may have caused confusion, and we regret any inconvenience this has caused.
I have followed up with you via email regarding the arrangements we made and will ensure to resolve the matter to your satisfaction.
Should there still be any outstanding matters requiring resolution, we would be grateful for the opportunity to assist you directly. Our goal is to ensure that you leave with your concerns fully addressed and your experience with Isabella Garcia ending on a more positive note.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply25 Jul 2025, 14:16
Official
Dear Shandre-Lee,
Thank you for sharing your feedback. We are truly sorry to hear that your recent experience with us has left you feeling disappointed, and we appreciate the opportunity to respond and provide some clarity.
At Isabella Garcia, we remain committed to delivering exceptional service with integrity, professionalism, and care. We value each client relationship and always aim to address queries — including cancellation requests — with respect and a genuine willingness to assist.
I personally requested the call recording with our consultant. After having carefully reviewed your interaction with us, we would like to respectfully share that we do not fully agree with the description of events as outlined in your review. When your request was received, our consultant conducted herself in a professional and empathetic manner, and in line with our company ethos, she explored whether we could offer alternative solutions that may better suit your needs. Because we genuinely value our clients, we always aim to accommodate them where possible, particularly when the request stems from personal circumstances — and this was the intention behind the conversation.
We sincerely regret if this was not how the experience felt on your end. It was never our intention to cause frustration or to come across as dismissive or unhelpful. We understand that timing, tone, or miscommunication can sometimes impact how a message is received, and we are truly sorry if you felt unsupported in any way.
Furthermore, we would like to assure you that all debit orders are submitted in accordance with the terms agreed upon at the start of your client relationship. We also take special care to confirm revised arrangements with our clients and to explain all applicable timelines and implications before processing any changes. That said, we understand that if your expectation was for your account to be cancelled entirely, the revised arrangement may have caused confusion, and we regret any inconvenience this has caused.
I have followed up with you via email regarding the arrangements we made and will ensure to resolve the matter to your satisfaction.
Should there still be any outstanding matters requiring resolution, we would be grateful for the opportunity to assist you directly. Our goal is to ensure that you leave with your concerns fully addressed and your experience with Isabella Garcia ending on a more positive note.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for sharing your feedback. We are truly sorry to hear that your recent experience with us has left you feeling disappointed, and we appreciate the opportunity to respond and provide some clarity.
At Isabella Garcia, we remain committed to delivering exceptional service with integrity, professionalism, and care. We value each client relationship and always aim to address queries — including cancellation requests — with respect and a genuine willingness to assist.
I personally requested the call recording with our consultant. After having carefully reviewed your interaction with us, we would like to respectfully share that we do not fully agree with the description of events as outlined in your review. When your request was received, our consultant conducted herself in a professional and empathetic manner, and in line with our company ethos, she explored whether we could offer alternative solutions that may better suit your needs. Because we genuinely value our clients, we always aim to accommodate them where possible, particularly when the request stems from personal circumstances — and this was the intention behind the conversation.
We sincerely regret if this was not how the experience felt on your end. It was never our intention to cause frustration or to come across as dismissive or unhelpful. We understand that timing, tone, or miscommunication can sometimes impact how a message is received, and we are truly sorry if you felt unsupported in any way.
Furthermore, we would like to assure you that all debit orders are submitted in accordance with the terms agreed upon at the start of your client relationship. We also take special care to confirm revised arrangements with our clients and to explain all applicable timelines and implications before processing any changes. That said, we understand that if your expectation was for your account to be cancelled entirely, the revised arrangement may have caused confusion, and we regret any inconvenience this has caused.
I have followed up with you via email regarding the arrangements we made and will ensure to resolve the matter to your satisfaction.
Should there still be any outstanding matters requiring resolution, we would be grateful for the opportunity to assist you directly. Our goal is to ensure that you leave with your concerns fully addressed and your experience with Isabella Garcia ending on a more positive note.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za