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ZL
Zintle L

1 reviews | Active since Jul 2019

31 Oct 2022, 10:18

Reverse my money please

They have deducted my money without my consent.....I canceled my order with them my months ago. They've been trying to deduct money for months until this month They've succeeded. I want my money and they must remove my information in their system

0
Replies (3)
Isabella Garcia
Isabella Garcia's reply31 Oct 2022, 12:21
Official
Dear Zintle, 

I hope you are having a lovely day! 

Thank you for taking my call and for bringing your complaint to our attention. We appreciate your feedback. 
 
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service. 
 Please rest assured that I have made all the required arrangements as we discussed telephonically. 
We wish you the absolute best on your skincare journey going forward. 

Wishing you a lovely week ahead. 

Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za 

ZL
Zintle L's update31 Oct 2022, 12:42
Reviewer Update
Dear Andri

Thank you so much for your call and I'll be waiting for the refund as per our agreement.

Thanks
Isabella Garcia
Isabella Garcia's reply01 Nov 2022, 09:48
Official
Dear Zintle, 
I hope you are having a lovely morning! 

It was a pleasure assisting you 
Wishing you a lovely day further. 

Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za