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Ayla D

1 reviews | Active since Dec 2021

11 Aug 2022, 07:24

REPEATED SPAM CALLS

Please stop calling me. I have asked repeatedly after explaining that I did not enjoy using the products and was no longer interested. The first three calls I received was from the same person who, when I complained and asked her why she still had my information, instead of apologizing and just removing me from your records rather rep**** with 'everything was POPIA compliant' yet I've asked all three times to not be called and for my information to be removed. I mean if you really want to make a sale then don't be rude to your potential customers. I have just received a forth call from a different person whose excuse, after I explained now the FOURTH time, was that this was the first time she was speaking to me...yet she should not have access to my information because I specifically requested not to be called. I also then asked to speak to their information officer and she refused and said she'd remove my information, weird that this is the fourth time hearing that my information is going to be removed but it's not. I didn't like the set of products I used and don't want to buy their brand anymore so not sure why they can't take no for an answer instead of harassing me.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply11 Aug 2022, 11:03
Official
Dear Ayla, 

I hope you are having a lovely day! 

Thank you for bringing your complaint to our attention we appreciate your feedback. 
  
 I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service. 

Please note that we have taken steps to rectify the situation and it will be dealt with internally. 

We have removed your details from the system as per your request.
 
 We wish you the absolute best on your skincare journey going forward. 

Wishing you a lovely weekend ahead. 

Warm Regards,
    
Sulaine McGeer
Client Care Manager 
Isabella Garcia International (Pty) Ltd