RG
Revashnie G
1 reviews | Active since Jul 2025
29 Jul 2025, 13:47
Refusing Refund After Immediate Cancellation – No Products Received
I was debited for a subscription I didn’t want. I immediately called Isabella Garcia’s customer service to cancel and made it very clear that I wanted no part of the subscription. The agent pressured me to “delay” cancellation and claimed I could pay later, but I said NO. Despite this, I was charged, and I haven’t even received a single product.
When I asked for a refund, I was told it’s “not an option” — which is unfair and unacceptable. According to the Consumer Protection Act, I should be eligible for a refund since nothing was delivered and I cancelled immediately.
This feels like a **** tactic — ignoring my cancellation and refusing to refund. I will be escalating to the Consumer Goods and Services Ombud if this is not resolved within 7 days.
Do better, Isabella Garcia.
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
29 Jul 2025, 17:42 Dear Revashnie,
Thank you so much for sharing your concerns with us. We’re truly sorry to hear that your experience left you feeling disappointed, and we sincerely regret that you felt uncomfortable or pressured at any point during your interaction with our consultant.
Please rest assured that we have requested and thoroughly reviewed the relevant call recording. As a company that genuinely cares about our clients, we always aim to engage with kindness and respect — especially when a cancellation is requested. While we do explore alternative options in the spirit of being helpful, your preferences and decisions are always meant to be respected.
As a point of clarity, our delivery process is scheduled to take place 10–14 working days after a successful payment. This initial payment also serves as a confirmation of the subscription and a deposit toward the balance.
That said, I have personally seen to all the arrangements we discussed telephonically, and I’ve followed up with you via email to ensure you’re kept in the loop every step of the way.
We genuinely appreciate the opportunity to assist you, and we remain committed to resolving this matter with the fairness and care that every client deserves.
Please don’t hesitate to reach out if there’s anything further you’d like to discuss.
With warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for sharing your concerns with us. We’re truly sorry to hear that your experience left you feeling disappointed, and we sincerely regret that you felt uncomfortable or pressured at any point during your interaction with our consultant.
Please rest assured that we have requested and thoroughly reviewed the relevant call recording. As a company that genuinely cares about our clients, we always aim to engage with kindness and respect — especially when a cancellation is requested. While we do explore alternative options in the spirit of being helpful, your preferences and decisions are always meant to be respected.
As a point of clarity, our delivery process is scheduled to take place 10–14 working days after a successful payment. This initial payment also serves as a confirmation of the subscription and a deposit toward the balance.
That said, I have personally seen to all the arrangements we discussed telephonically, and I’ve followed up with you via email to ensure you’re kept in the loop every step of the way.
We genuinely appreciate the opportunity to assist you, and we remain committed to resolving this matter with the fairness and care that every client deserves.
Please don’t hesitate to reach out if there’s anything further you’d like to discuss.
With warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply29 Jul 2025, 17:42
Official
Dear Revashnie,
Thank you so much for sharing your concerns with us. We’re truly sorry to hear that your experience left you feeling disappointed, and we sincerely regret that you felt uncomfortable or pressured at any point during your interaction with our consultant.
Please rest assured that we have requested and thoroughly reviewed the relevant call recording. As a company that genuinely cares about our clients, we always aim to engage with kindness and respect — especially when a cancellation is requested. While we do explore alternative options in the spirit of being helpful, your preferences and decisions are always meant to be respected.
As a point of clarity, our delivery process is scheduled to take place 10–14 working days after a successful payment. This initial payment also serves as a confirmation of the subscription and a deposit toward the balance.
That said, I have personally seen to all the arrangements we discussed telephonically, and I’ve followed up with you via email to ensure you’re kept in the loop every step of the way.
We genuinely appreciate the opportunity to assist you, and we remain committed to resolving this matter with the fairness and care that every client deserves.
Please don’t hesitate to reach out if there’s anything further you’d like to discuss.
With warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for sharing your concerns with us. We’re truly sorry to hear that your experience left you feeling disappointed, and we sincerely regret that you felt uncomfortable or pressured at any point during your interaction with our consultant.
Please rest assured that we have requested and thoroughly reviewed the relevant call recording. As a company that genuinely cares about our clients, we always aim to engage with kindness and respect — especially when a cancellation is requested. While we do explore alternative options in the spirit of being helpful, your preferences and decisions are always meant to be respected.
As a point of clarity, our delivery process is scheduled to take place 10–14 working days after a successful payment. This initial payment also serves as a confirmation of the subscription and a deposit toward the balance.
That said, I have personally seen to all the arrangements we discussed telephonically, and I’ve followed up with you via email to ensure you’re kept in the loop every step of the way.
We genuinely appreciate the opportunity to assist you, and we remain committed to resolving this matter with the fairness and care that every client deserves.
Please don’t hesitate to reach out if there’s anything further you’d like to discuss.
With warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
RG
Revashnie G's updateReviewer Update
30 Jul 2025, 11:20 I want to thank Isabella Garcia for eventually refunding my money after I firmly insisted on cancelling my subscription immediately. However, the process was far from smooth. I noticed a debit order was taken from my account and immediately called their customer service to cancel. Despite making it very clear that I did not want to continue, the agent pressured me to delay cancellation and suggested I could “start paying later.” I refused, but the debit still went through, and I did not receive any products. When I requested a refund, I was initially told it was not an option. It felt frustrating and unfair, especially since I had cancelled promptly and had no products delivered. The whole experience caused unnecessary stress and wasted my time. Thankfully, after persistence and clear communication, they did refund my money. I’d like to give a special token of appreciation to Andri Olivier, who was very helpful and professional in assisting me to finally resolve this issue. I’m grateful for the resolution, but this experience serves as a warning: if you’re considering subscribing, be very cautious. Make sure to follow up closely and keep records of your cancellation attempts. Isabella Garcia’s refund process is complicated and can be challenging to navigate. I hope this review helps others avoid the hassle I went through.
RG
Revashnie G's update30 Jul 2025, 11:20
Reviewer Update
I want to thank Isabella Garcia for eventually refunding my money after I firmly insisted on cancelling my subscription immediately. However, the process was far from smooth. I noticed a debit order was taken from my account and immediately called their customer service to cancel. Despite making it very clear that I did not want to continue, the agent pressured me to delay cancellation and suggested I could “start paying later.” I refused, but the debit still went through, and I did not receive any products. When I requested a refund, I was initially told it was not an option. It felt frustrating and unfair, especially since I had cancelled promptly and had no products delivered. The whole experience caused unnecessary stress and wasted my time. Thankfully, after persistence and clear communication, they did refund my money. I’d like to give a special token of appreciation to Andri Olivier, who was very helpful and professional in assisting me to finally resolve this issue. I’m grateful for the resolution, but this experience serves as a warning: if you’re considering subscribing, be very cautious. Make sure to follow up closely and keep records of your cancellation attempts. Isabella Garcia’s refund process is complicated and can be challenging to navigate. I hope this review helps others avoid the hassle I went through.
Isabella Garcia's replyOfficial
30 Jul 2025, 16:14Dear Revashnie,
Thank you so much for taking the time to share your experience with us.
While we are truly pleased that the matter was ultimately resolved and that your refund was successfully processed, we are sincerely sorry that the journey there left you feeling disappointed and frustrated. Please do take note that the refund was processed as a goodwill gesture and an exception, as a testament to our ongoing commitment to provide service that is both ethical and client-focused. Kindly accept our heartfelt apologies for any inconvenience experienced along the way.
At Isabella Garcia, we pride ourselves on offering a service that is respectful, transparent, and centred around the needs of our clients. We are genuinely disheartened to hear that you felt pressured during your initial interaction, as this is certainly not reflective of the standards we hold ourselves to. Kindly rest assured that the relevant call recordings were carefully reviewed. While we do encourage open and informative conversations about available options, these discussions are intended to be helpful and supportive — never forceful. That said, we must also remain aligned with the policies outlined in our Terms and Conditions, which are readily available on our website at www.isabellagarcia.co.za.
It is important to clarify that following your initial cancellation request, a follow-up conversation took place in which it was agreed to proceed with the order. While we understand that you later changed your mind and chose to escalate the matter, we responded promptly and with empathy once this was brought to our attention.
As per our standard procedure, deliveries are scheduled within 10 to 14 working days from the successful processing of the first debit order. This initial payment confirms the activation of the subscription and secures the order. However, as no products had been dispatched and your follow-up request was received within a fair timeframe, we deemed it both reasonable and appropriate to honour your refund.
Revashnie, thank you once again for your gracious words and patience throughout this process — they are truly appreciated.
We remain deeply committed to resolving every client matter with care, integrity, and fairness.
Should you have any further questions or require any additional assistance, please do not hesitate to reach out.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd.
www.isabellagarcia.co.za
Thank you so much for taking the time to share your experience with us.
While we are truly pleased that the matter was ultimately resolved and that your refund was successfully processed, we are sincerely sorry that the journey there left you feeling disappointed and frustrated. Please do take note that the refund was processed as a goodwill gesture and an exception, as a testament to our ongoing commitment to provide service that is both ethical and client-focused. Kindly accept our heartfelt apologies for any inconvenience experienced along the way.
At Isabella Garcia, we pride ourselves on offering a service that is respectful, transparent, and centred around the needs of our clients. We are genuinely disheartened to hear that you felt pressured during your initial interaction, as this is certainly not reflective of the standards we hold ourselves to. Kindly rest assured that the relevant call recordings were carefully reviewed. While we do encourage open and informative conversations about available options, these discussions are intended to be helpful and supportive — never forceful. That said, we must also remain aligned with the policies outlined in our Terms and Conditions, which are readily available on our website at www.isabellagarcia.co.za.
It is important to clarify that following your initial cancellation request, a follow-up conversation took place in which it was agreed to proceed with the order. While we understand that you later changed your mind and chose to escalate the matter, we responded promptly and with empathy once this was brought to our attention.
As per our standard procedure, deliveries are scheduled within 10 to 14 working days from the successful processing of the first debit order. This initial payment confirms the activation of the subscription and secures the order. However, as no products had been dispatched and your follow-up request was received within a fair timeframe, we deemed it both reasonable and appropriate to honour your refund.
Revashnie, thank you once again for your gracious words and patience throughout this process — they are truly appreciated.
We remain deeply committed to resolving every client matter with care, integrity, and fairness.
Should you have any further questions or require any additional assistance, please do not hesitate to reach out.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd.
www.isabellagarcia.co.za
Isabella Garcia's reply30 Jul 2025, 16:14
Official
Dear Revashnie,
Thank you so much for taking the time to share your experience with us.
While we are truly pleased that the matter was ultimately resolved and that your refund was successfully processed, we are sincerely sorry that the journey there left you feeling disappointed and frustrated. Please do take note that the refund was processed as a goodwill gesture and an exception, as a testament to our ongoing commitment to provide service that is both ethical and client-focused. Kindly accept our heartfelt apologies for any inconvenience experienced along the way.
At Isabella Garcia, we pride ourselves on offering a service that is respectful, transparent, and centred around the needs of our clients. We are genuinely disheartened to hear that you felt pressured during your initial interaction, as this is certainly not reflective of the standards we hold ourselves to. Kindly rest assured that the relevant call recordings were carefully reviewed. While we do encourage open and informative conversations about available options, these discussions are intended to be helpful and supportive — never forceful. That said, we must also remain aligned with the policies outlined in our Terms and Conditions, which are readily available on our website at www.isabellagarcia.co.za.
It is important to clarify that following your initial cancellation request, a follow-up conversation took place in which it was agreed to proceed with the order. While we understand that you later changed your mind and chose to escalate the matter, we responded promptly and with empathy once this was brought to our attention.
As per our standard procedure, deliveries are scheduled within 10 to 14 working days from the successful processing of the first debit order. This initial payment confirms the activation of the subscription and secures the order. However, as no products had been dispatched and your follow-up request was received within a fair timeframe, we deemed it both reasonable and appropriate to honour your refund.
Revashnie, thank you once again for your gracious words and patience throughout this process — they are truly appreciated.
We remain deeply committed to resolving every client matter with care, integrity, and fairness.
Should you have any further questions or require any additional assistance, please do not hesitate to reach out.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd.
www.isabellagarcia.co.za
Thank you so much for taking the time to share your experience with us.
While we are truly pleased that the matter was ultimately resolved and that your refund was successfully processed, we are sincerely sorry that the journey there left you feeling disappointed and frustrated. Please do take note that the refund was processed as a goodwill gesture and an exception, as a testament to our ongoing commitment to provide service that is both ethical and client-focused. Kindly accept our heartfelt apologies for any inconvenience experienced along the way.
At Isabella Garcia, we pride ourselves on offering a service that is respectful, transparent, and centred around the needs of our clients. We are genuinely disheartened to hear that you felt pressured during your initial interaction, as this is certainly not reflective of the standards we hold ourselves to. Kindly rest assured that the relevant call recordings were carefully reviewed. While we do encourage open and informative conversations about available options, these discussions are intended to be helpful and supportive — never forceful. That said, we must also remain aligned with the policies outlined in our Terms and Conditions, which are readily available on our website at www.isabellagarcia.co.za.
It is important to clarify that following your initial cancellation request, a follow-up conversation took place in which it was agreed to proceed with the order. While we understand that you later changed your mind and chose to escalate the matter, we responded promptly and with empathy once this was brought to our attention.
As per our standard procedure, deliveries are scheduled within 10 to 14 working days from the successful processing of the first debit order. This initial payment confirms the activation of the subscription and secures the order. However, as no products had been dispatched and your follow-up request was received within a fair timeframe, we deemed it both reasonable and appropriate to honour your refund.
Revashnie, thank you once again for your gracious words and patience throughout this process — they are truly appreciated.
We remain deeply committed to resolving every client matter with care, integrity, and fairness.
Should you have any further questions or require any additional assistance, please do not hesitate to reach out.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd.
www.isabellagarcia.co.za