NM
Nandipha M
1 reviews | Active since Dec 2020
09 Dec 2020, 15:37
REFUSAL TO REFUND. DISSAPOINTED!
I'm really disappointed with your service, I had taken up an offer on Black Friday needless to say I never received a confirmation of my order yet you still went and debited my account! I phoned in to speak to one of your agents who declined for me to cancel and told me I'd get a store credit instead! I DON'T WANT A STORE CREDIT. I WANT A REFUND as unfortunately I cannot keep up with this commitment anymore. How on earth do you want me to use the store credit you suggested when I have financial constraints???
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Isabella Garcia's replyOfficial
10 Dec 2020, 11:50Dear Nandipha,
Thank you for taking my call. It was such a pleasure to be of service to you.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We would like to apologise for any inconvenience that you have experienced, but please note that we are really passionate about your well-being and we strive to deliver exceptional service.
Wishing you a lovely day further. Warm Regards,
Sulaine McGeerClient Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking my call. It was such a pleasure to be of service to you.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We would like to apologise for any inconvenience that you have experienced, but please note that we are really passionate about your well-being and we strive to deliver exceptional service.
Wishing you a lovely day further. Warm Regards,
Sulaine McGeerClient Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply10 Dec 2020, 11:50
Official
Dear Nandipha,
Thank you for taking my call. It was such a pleasure to be of service to you.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We would like to apologise for any inconvenience that you have experienced, but please note that we are really passionate about your well-being and we strive to deliver exceptional service.
Wishing you a lovely day further. Warm Regards,
Sulaine McGeerClient Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking my call. It was such a pleasure to be of service to you.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We would like to apologise for any inconvenience that you have experienced, but please note that we are really passionate about your well-being and we strive to deliver exceptional service.
Wishing you a lovely day further. Warm Regards,
Sulaine McGeerClient Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za