OL
Ofentse L
1 reviews | Active since Dec 2024
12 Jan 2026, 23:58
Refusal to refund
On the 25 October I requested a refund for a transaction that I had not authorized to receive products from them. I was told that dude to their system update they would process my refund as soon as they have moved to the new system. I waited and instead of refunding my money, they gave me their store credit which is not what I requested. I told them that I do not want their products I just want my money but till now I am yet to be refunded, at this point it seems I am being forced to buy their product even though I clearly said I want a refund.
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Isabella Garcia's replyOfficial
14 Jan 2026, 22:41Dear Ofentse,
Thank you sincerely for taking the time to share your concerns with us. We truly value your feedback, as it allows us the opportunity to assist you and ensure your experience with Isabella Garcia is nothing short of exceptional.
I have followed up and provided a resolution via email, and I will continue to monitor and follow up until your complaint is fully resolved to your satisfaction.
Thank you for your patience and understanding. Wishing you a wonderful evening.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for taking the time to share your concerns with us. We truly value your feedback, as it allows us the opportunity to assist you and ensure your experience with Isabella Garcia is nothing short of exceptional.
I have followed up and provided a resolution via email, and I will continue to monitor and follow up until your complaint is fully resolved to your satisfaction.
Thank you for your patience and understanding. Wishing you a wonderful evening.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply14 Jan 2026, 22:41
Official
Dear Ofentse,
Thank you sincerely for taking the time to share your concerns with us. We truly value your feedback, as it allows us the opportunity to assist you and ensure your experience with Isabella Garcia is nothing short of exceptional.
I have followed up and provided a resolution via email, and I will continue to monitor and follow up until your complaint is fully resolved to your satisfaction.
Thank you for your patience and understanding. Wishing you a wonderful evening.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for taking the time to share your concerns with us. We truly value your feedback, as it allows us the opportunity to assist you and ensure your experience with Isabella Garcia is nothing short of exceptional.
I have followed up and provided a resolution via email, and I will continue to monitor and follow up until your complaint is fully resolved to your satisfaction.
Thank you for your patience and understanding. Wishing you a wonderful evening.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za