Refusal to cancel

On 17 January 2024 I received my beauty pack. Upon receipt I sent an email to advise that due to the change in my financial position I couldn't commit to the monthly expense and asked them to cancel. I received a reply saying I will be contacted within 5-7 days. Eight days later I send an email asking what's going on as I requested to cancel and no one has contacted me and I received 3 calls with no one on the other end and lasted 4 to 10 seconds before they drop the call. The reply? That I will be contacted within 5-7 days!

If this is their way of securing another month's payment, I will be taking this matter further. Cancel the "policy", collect the box and refund me.