AA
Andre A
1 reviews | Active since Dec 2024
13 Feb 2026, 10:32
REFUND REQUEST
I've requested a refund and was advise by an agent they can only process a refund once the package is return to the warehouse. Based on the tracking report of the courier company was the package delivered /return to their warehouse on the 20th of January 2026, after numerous phone calls, emails (my latest reference number: Re: plmn229042) No feedback, and I'm still waiting on my refund
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Isabella Garcia's replyOfficial
16 Feb 2026, 16:57Dear Andre,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue following up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please feel free to respond directly to this email. We are committed to ensuring that this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue following up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please feel free to respond directly to this email. We are committed to ensuring that this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply16 Feb 2026, 16:57
Official
Dear Andre,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue following up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please feel free to respond directly to this email. We are committed to ensuring that this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue following up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please feel free to respond directly to this email. We are committed to ensuring that this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za