Refund process could be improved...

I love your products and the great consultants so I can't give a bad review. I'm just annoyed that after daily follow-ups, I had to wait almost a week for someone from your cancellation division to phone to get a refund processed and then be offered "beauty bucks/rands" instead of the actual cash refund in my account. When I said I prefer cash, I was told that my request would be escalated and I would get feedback. I'm still waiting and I don't want to wait another week to get my refund.