SH
SORAYA H
1 reviews | Active since Nov 2015
08 Jan 2026, 14:50
REFUND NOT PROCESSED SINCE 2025
Promised to refund and I am still waiting and then the agent MARKS my query as resolved. Not sure what planet that is but I have yet to receive my refund from them as PROMISED!!!!!!
Query Resolved OR Escalated to relevant Department - #915158 igug*** NOT RESOLVED!!!!!!!!!
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Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
12 Jan 2026, 16:24Dear Soraya,
We sincerely apologize for any confusion caused and greatly appreciate your patience as we work to resolve this matter.
I have followed up again with you via email, advising of our process requirements. This is a procedural requirement and is in no way intended to delay or cause further inconvenience.
Please rest assured that we are just as eager as you are to have this resolved.
Please be assured that this query will remain open on my side until it has been resolved to your satisfaction.
Should you have any further questions or require assistance in the meantime, I remain at your disposal and committed to ensuring this is resolved as quickly as possible.
Thank you again for your patience and understanding.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
We sincerely apologize for any confusion caused and greatly appreciate your patience as we work to resolve this matter.
I have followed up again with you via email, advising of our process requirements. This is a procedural requirement and is in no way intended to delay or cause further inconvenience.
Please rest assured that we are just as eager as you are to have this resolved.
Please be assured that this query will remain open on my side until it has been resolved to your satisfaction.
Should you have any further questions or require assistance in the meantime, I remain at your disposal and committed to ensuring this is resolved as quickly as possible.
Thank you again for your patience and understanding.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply12 Jan 2026, 16:24
Official
Dear Soraya,
We sincerely apologize for any confusion caused and greatly appreciate your patience as we work to resolve this matter.
I have followed up again with you via email, advising of our process requirements. This is a procedural requirement and is in no way intended to delay or cause further inconvenience.
Please rest assured that we are just as eager as you are to have this resolved.
Please be assured that this query will remain open on my side until it has been resolved to your satisfaction.
Should you have any further questions or require assistance in the meantime, I remain at your disposal and committed to ensuring this is resolved as quickly as possible.
Thank you again for your patience and understanding.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
We sincerely apologize for any confusion caused and greatly appreciate your patience as we work to resolve this matter.
I have followed up again with you via email, advising of our process requirements. This is a procedural requirement and is in no way intended to delay or cause further inconvenience.
Please rest assured that we are just as eager as you are to have this resolved.
Please be assured that this query will remain open on my side until it has been resolved to your satisfaction.
Should you have any further questions or require assistance in the meantime, I remain at your disposal and committed to ensuring this is resolved as quickly as possible.
Thank you again for your patience and understanding.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za