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SM
Simphiwe M

1 reviews | Active since Jan 2018

26 Aug 2026, 08:14

Refund

I called to cancel the contract I was adviced that I can cancel it anytime, I was advised that cancellation department will contact me. Some lady called and asked me the reason of cancellation, I told her looking at my budget I have alot and requested to cancel. She advised me that she will send a voucher of R1000 and push my contract to start in October, should I need to cancel I must call back. Now its August R369 went off my account and when I request refund ive been told the account is active. All i want now is my money and to remove me on their system. Im very disappointed with this unneccessary misunderstanding and dialogue.

0
Replies (3)
Isabella Garcia
Isabella Garcia's reply26 Aug 2026, 09:19
Official
Dear Simphiwe ,

Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it allows us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.

Please rest assured that we are looking into this matter with the utmost care and will provide you with feedback as soon as possible.

Wishing you a wonderful day ahead.

Warmest regards,

Ashley Deacon
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
SM
Simphiwe M's update02 Sept 2026, 12:45
Reviewer Update
Dear Ashley,

Just cancel it and with the feedback im getting for the reviews I doubt I will be refunded.
As I have said I dont want to be an ambassador anymore and as i was advised I can cancel at anytime, I dont see why its a fuss.
Isabella Garcia
Isabella Garcia's reply03 Sept 2026, 08:13
Official
Dear Simphiwe ,

Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.

Please be assured that the matter has already been attended to and that all arrangements have been discussed telephonically.

I have since escalated your request and you can expect to be contact by the relevant team today.

Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring that this matter is resolved to your satisfaction.

Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.

Wishing you a pleasant day ahead.

Warm regards,

Ashley Deacon
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za"