REFUND DELAY

Item: Isabella Garcia
Rating: 2
Author: Nhlamulo C

I requested a cancellation and a refund on the 26th Nov. To date, I have not received an SMS, a phone call or an email advising that this has been initiated. So I don't know when I will be receiving my refund and if the debit order was cancelled. When I called to check the progress the other day, I was told to wait for an SMS. Please refund me my money, it has been almost 15 days.

Helpful (0)

Replies (1)

Isabella Garcia's replyOfficial

09 Dec 2021, 11:56

Good day Nahlamulo, Thank you for bringing your complaint to our attention, we appreciate your feedback. Please accept our sincerest apologies for the inconvenience you experienced with regards to the inadequate service you received.

Please note that I have made the necessary arrangements as per your request.

We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service. May you have a wonderful day. Kind regards,

Sulaine McGeerClient Care Manager
Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za

Isabella Garcia's reply09 Dec 2021, 11:56

Official