AN
Aurora N
1 reviews | Active since Jun 2020
04 Jul 2025, 09:13
Refund
Hi I am writing this with disappointment because my order was of R1000 but when I check the mandate it says it is worth R10 000 I would like to ask for a refund for the debit amount because I will not be able to pay R10 000.
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Isabella Garcia's replyOfficial
04 Jul 2025, 09:43Dear Aurora,
Thank you for your inquiry regarding the DebiCheck mandate.
I would like to provide you with some clarity on the matter.
We completely understand your concern regarding the R10 000 amount reflected on your DebiCheck mandate, especially since your order value is significantly lower. Please rest assured that this is not the amount that will be debited from your account. The figure reflected represents the maximum allowable limit under which instalments may be processed, should there be any changes to your agreement or payment plan in the future. This is a standard requirement in accordance with banking regulations and industry best practices.
Please note that we have responded to your query via email and will also follow up telephonically to ensure you are fully assisted and all concerns addressed.
Wishing you a wonderful day further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your inquiry regarding the DebiCheck mandate.
I would like to provide you with some clarity on the matter.
We completely understand your concern regarding the R10 000 amount reflected on your DebiCheck mandate, especially since your order value is significantly lower. Please rest assured that this is not the amount that will be debited from your account. The figure reflected represents the maximum allowable limit under which instalments may be processed, should there be any changes to your agreement or payment plan in the future. This is a standard requirement in accordance with banking regulations and industry best practices.
Please note that we have responded to your query via email and will also follow up telephonically to ensure you are fully assisted and all concerns addressed.
Wishing you a wonderful day further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply04 Jul 2025, 09:43
Official
Dear Aurora,
Thank you for your inquiry regarding the DebiCheck mandate.
I would like to provide you with some clarity on the matter.
We completely understand your concern regarding the R10 000 amount reflected on your DebiCheck mandate, especially since your order value is significantly lower. Please rest assured that this is not the amount that will be debited from your account. The figure reflected represents the maximum allowable limit under which instalments may be processed, should there be any changes to your agreement or payment plan in the future. This is a standard requirement in accordance with banking regulations and industry best practices.
Please note that we have responded to your query via email and will also follow up telephonically to ensure you are fully assisted and all concerns addressed.
Wishing you a wonderful day further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your inquiry regarding the DebiCheck mandate.
I would like to provide you with some clarity on the matter.
We completely understand your concern regarding the R10 000 amount reflected on your DebiCheck mandate, especially since your order value is significantly lower. Please rest assured that this is not the amount that will be debited from your account. The figure reflected represents the maximum allowable limit under which instalments may be processed, should there be any changes to your agreement or payment plan in the future. This is a standard requirement in accordance with banking regulations and industry best practices.
Please note that we have responded to your query via email and will also follow up telephonically to ensure you are fully assisted and all concerns addressed.
Wishing you a wonderful day further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za