MS
Micayla S
1 reviews | Active since Jan 2020
13 Aug 2025, 15:22
Refund
I have been going back and forth with your agents, i recieved the call recording where I asked for the money that was incorrectly taken to be refunded, i was told it will go back into my account, the agent i have been speaking to is saying it went onto the Isabella account and not my bank account, how is this possible if you took the incorrect money and now deciding what happens with my money, I have a debit order in place and I have asked to stick to that agreement. R398.23 i want refunded!!! How clear do i still need to be before i take this to social media! I have requested to speak to a manager and i have been ignored!
Get someone to call me and get my money refunded.
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
13 Aug 2025, 18:16 Dear Micayla,
I trust this message finds you well.
I wish to extend my heartfelt gratitude for the privilege of assisting you today, a role I truly hold in high regard. Our conversation was a pleasure, and on behalf of Isabella Garcia, I would like to sincerely apologize for any inconvenience you may have encountered.
In line with our commitment to exceptional client service, I have made all the necessary arrangements based on our discussion and have sent a follow-up email to ensure everything is in order. Rest assured that your needs are our priority, and we are here to support you every step of the way.
Wishing you a lovely evening.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well.
I wish to extend my heartfelt gratitude for the privilege of assisting you today, a role I truly hold in high regard. Our conversation was a pleasure, and on behalf of Isabella Garcia, I would like to sincerely apologize for any inconvenience you may have encountered.
In line with our commitment to exceptional client service, I have made all the necessary arrangements based on our discussion and have sent a follow-up email to ensure everything is in order. Rest assured that your needs are our priority, and we are here to support you every step of the way.
Wishing you a lovely evening.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply13 Aug 2025, 18:16
Official
Dear Micayla,
I trust this message finds you well.
I wish to extend my heartfelt gratitude for the privilege of assisting you today, a role I truly hold in high regard. Our conversation was a pleasure, and on behalf of Isabella Garcia, I would like to sincerely apologize for any inconvenience you may have encountered.
In line with our commitment to exceptional client service, I have made all the necessary arrangements based on our discussion and have sent a follow-up email to ensure everything is in order. Rest assured that your needs are our priority, and we are here to support you every step of the way.
Wishing you a lovely evening.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well.
I wish to extend my heartfelt gratitude for the privilege of assisting you today, a role I truly hold in high regard. Our conversation was a pleasure, and on behalf of Isabella Garcia, I would like to sincerely apologize for any inconvenience you may have encountered.
In line with our commitment to exceptional client service, I have made all the necessary arrangements based on our discussion and have sent a follow-up email to ensure everything is in order. Rest assured that your needs are our priority, and we are here to support you every step of the way.
Wishing you a lovely evening.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za