TC
Tendy C
1 reviews | Active since Aug 2025
15 Aug 2025, 11:48
Refund
One of the costumer service representative called me asking if i wanted to create an account by them and i gave them my details so i can access their site and see if i will be interested in anything, a few weeks later they deducted money from my account and i never purchased anything from then and neither did i give them my consent. Now i am asking for my refund and cancelation of that account but they offered an online store credit which i denied, now they are no longer responding to my emails and whenever i call they agree to cancel but nothing happens and i am afraid they will keep taking money from me.
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Isabella Garcia's replyOfficial
15 Aug 2025, 12:47Dear Tendy,
I trust this message finds you well.
I wish to extend my heartfelt gratitude for the privilege of assisting you today, a role I truly hold in high regard. Our conversation was a pleasure, and on behalf of Isabella Garcia, I would like to sincerely apologize for any inconvenience you may have encountered.
In line with our commitment to exceptional client service, I have made all the necessary arrangements based on our discussion and have sent a follow-up email to ensure everything is in order. Rest assured that your needs are our priority, and we are here to support you every step of the way.
Wishing you a lovely weekend.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well.
I wish to extend my heartfelt gratitude for the privilege of assisting you today, a role I truly hold in high regard. Our conversation was a pleasure, and on behalf of Isabella Garcia, I would like to sincerely apologize for any inconvenience you may have encountered.
In line with our commitment to exceptional client service, I have made all the necessary arrangements based on our discussion and have sent a follow-up email to ensure everything is in order. Rest assured that your needs are our priority, and we are here to support you every step of the way.
Wishing you a lovely weekend.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply15 Aug 2025, 12:47
Official
Dear Tendy,
I trust this message finds you well.
I wish to extend my heartfelt gratitude for the privilege of assisting you today, a role I truly hold in high regard. Our conversation was a pleasure, and on behalf of Isabella Garcia, I would like to sincerely apologize for any inconvenience you may have encountered.
In line with our commitment to exceptional client service, I have made all the necessary arrangements based on our discussion and have sent a follow-up email to ensure everything is in order. Rest assured that your needs are our priority, and we are here to support you every step of the way.
Wishing you a lovely weekend.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well.
I wish to extend my heartfelt gratitude for the privilege of assisting you today, a role I truly hold in high regard. Our conversation was a pleasure, and on behalf of Isabella Garcia, I would like to sincerely apologize for any inconvenience you may have encountered.
In line with our commitment to exceptional client service, I have made all the necessary arrangements based on our discussion and have sent a follow-up email to ensure everything is in order. Rest assured that your needs are our priority, and we are here to support you every step of the way.
Wishing you a lovely weekend.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za