VT
Velma T
1 reviews | Active since Apr 2020
14 Nov 2025, 11:06
Refund A.S.AP
Good day. Id ***. Can you please attend to my urgent query. Cancel policy and refund my money. I'm going through divorce and financially I'm strained. So please can you refund my A.S.A.P. Cell *** because when I call it says to email and that is a problem
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Replies (2)0
Replies (2)
Isabella Garcia's replyOfficial
17 Nov 2025, 06:45Dear Velma,
Thank you sincerely for taking the time to share your concerns with us. Your feedback is truly valued, as it gives us the opportunity to assist you personally and ensure that your experience with Isabella Garcia remains nothing short of exceptional.
Please allow me to assure you that I have personally sent a follow-up email to ensure your concerns are addressed promptly and with the utmost care.
We would also like to mention that we are currently in the process of transitioning to a new system designed to further enhance our client experience. During this short adjustment period, there may be slight delays in communication and updating certain details on client profiles. Your patience and understanding during this time are sincerely appreciated.
Should you have any further questions or require additional assistance, please don’t hesitate to reply directly to my email — it will be my absolute pleasure to assist you in any way I can.
Wishing you a truly beautiful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Thank you sincerely for taking the time to share your concerns with us. Your feedback is truly valued, as it gives us the opportunity to assist you personally and ensure that your experience with Isabella Garcia remains nothing short of exceptional.
Please allow me to assure you that I have personally sent a follow-up email to ensure your concerns are addressed promptly and with the utmost care.
We would also like to mention that we are currently in the process of transitioning to a new system designed to further enhance our client experience. During this short adjustment period, there may be slight delays in communication and updating certain details on client profiles. Your patience and understanding during this time are sincerely appreciated.
Should you have any further questions or require additional assistance, please don’t hesitate to reply directly to my email — it will be my absolute pleasure to assist you in any way I can.
Wishing you a truly beautiful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Isabella Garcia's reply17 Nov 2025, 06:45
Official
Dear Velma,
Thank you sincerely for taking the time to share your concerns with us. Your feedback is truly valued, as it gives us the opportunity to assist you personally and ensure that your experience with Isabella Garcia remains nothing short of exceptional.
Please allow me to assure you that I have personally sent a follow-up email to ensure your concerns are addressed promptly and with the utmost care.
We would also like to mention that we are currently in the process of transitioning to a new system designed to further enhance our client experience. During this short adjustment period, there may be slight delays in communication and updating certain details on client profiles. Your patience and understanding during this time are sincerely appreciated.
Should you have any further questions or require additional assistance, please don’t hesitate to reply directly to my email — it will be my absolute pleasure to assist you in any way I can.
Wishing you a truly beautiful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Thank you sincerely for taking the time to share your concerns with us. Your feedback is truly valued, as it gives us the opportunity to assist you personally and ensure that your experience with Isabella Garcia remains nothing short of exceptional.
Please allow me to assure you that I have personally sent a follow-up email to ensure your concerns are addressed promptly and with the utmost care.
We would also like to mention that we are currently in the process of transitioning to a new system designed to further enhance our client experience. During this short adjustment period, there may be slight delays in communication and updating certain details on client profiles. Your patience and understanding during this time are sincerely appreciated.
Should you have any further questions or require additional assistance, please don’t hesitate to reply directly to my email — it will be my absolute pleasure to assist you in any way I can.
Wishing you a truly beautiful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
VT
Velma T's updateReviewer Update
23 Apr 2026, 11:42Good day. I was contactee today saying i owe on subscription fees qhen clearly i cancellwd aubacription so how is that now i oqe r3116 which i will not pay aw i wqa assisted last year and told.my subscription waa cancelled. Good thing as i was ee considering subscribing again. I need this sorted pleasw
VT
Velma T's update23 Apr 2026, 11:42
Reviewer Update
Good day. I was contactee today saying i owe on subscription fees qhen clearly i cancellwd aubacription so how is that now i oqe r3116 which i will not pay aw i wqa assisted last year and told.my subscription waa cancelled. Good thing as i was ee considering subscribing again. I need this sorted pleasw