Refund and poor service

I am so disgusted.I am a member of Isabella got sent a package that I paid up and was sent another package that I did not want and can no longer afford in Dec 2022,returned the package with courier.In january the package was sent back to me .Called on 26 Jan to enquire why debits are still going off and package that now have again which I still dont want.An agent was going to call me to arrange collection ...endless issues with that its now March 2023 the package was FINALLY collected after much struggle ,refund was going to be done for the latest Monday 20/3 still nothing.

Promised by various agents once package is received which they still cannot confirm after a week the refund will be done.I am so sick of people overpromising and under deliver .They would call to keep me in the loop this was escalated almost every call for the past 2 weeks. I asked that a manager call me as its the principle of the matter as this has been going on February agent promised that someone will call me by 12pm yesterday....still nothing...still no refund. I will no longer support this brand .