Refund!!!

I would like to enquire regarding my refund, as I had called your department on Monday 11 November 2024, regarding my money that was deducted from my account for an order that I had not received, this is the second time, in fact I was sold lies on the phone call the first time but that is a matter for another day.

I got a call the following day, and I was told that the OTP number was sent to a totally different number from the number I use, nor does that number belong to any of my family members.

I later received a call informing me that that their delivery truck was hijacked, and they would contact me regarding my reimbur*****t and till this day, I am still waiting for a lady that is named Skye to contact me as stated on the text I received on the 15/11.

I only request my refund to be deposited back into my bank account the same way it was deducted and the is a total of R664,44, I am still trying to contact them, and I am still told that it would be escalated until this day, wow.

I honestly would never advise any person to be in contact with this company.