DJ
Deidre J
1 reviews | Active since Jun 2023
10 Dec 2025, 11:17
Refund
My account was debit hence I canceled my order. Its almost 3 months later keep on requesting for a refund. Always system problems and phone lines down. Pathetic . Keep on sending emails no refund to date.
Helpful (0)
Replies (5)0
Replies (5)
Isabella Garcia's replyOfficial
10 Dec 2025, 11:48Dear Deidre,
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This situation is certainly not reflective of the high standard of service we continuously strive to uphold, and I truly understand how concerning and upsetting this must have been for you.
I would like to kindly confirm that all necessary arrangements have now been finalised and confirmed with you via email.
Should you have any further questions, concerns, or require any additional assistance, please do not hesitate to respond directly to my email. We remain fully committed to ensuring that this matter is resolved smoothly and to your complete satisfaction.
Once again, I sincerely apologise for the inconvenience caused, and I thank you for your patience and for allowing us the opportunity to make this right.
Wishing you a pleasant and restful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This situation is certainly not reflective of the high standard of service we continuously strive to uphold, and I truly understand how concerning and upsetting this must have been for you.
I would like to kindly confirm that all necessary arrangements have now been finalised and confirmed with you via email.
Should you have any further questions, concerns, or require any additional assistance, please do not hesitate to respond directly to my email. We remain fully committed to ensuring that this matter is resolved smoothly and to your complete satisfaction.
Once again, I sincerely apologise for the inconvenience caused, and I thank you for your patience and for allowing us the opportunity to make this right.
Wishing you a pleasant and restful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply10 Dec 2025, 11:48
Official
Dear Deidre,
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This situation is certainly not reflective of the high standard of service we continuously strive to uphold, and I truly understand how concerning and upsetting this must have been for you.
I would like to kindly confirm that all necessary arrangements have now been finalised and confirmed with you via email.
Should you have any further questions, concerns, or require any additional assistance, please do not hesitate to respond directly to my email. We remain fully committed to ensuring that this matter is resolved smoothly and to your complete satisfaction.
Once again, I sincerely apologise for the inconvenience caused, and I thank you for your patience and for allowing us the opportunity to make this right.
Wishing you a pleasant and restful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This situation is certainly not reflective of the high standard of service we continuously strive to uphold, and I truly understand how concerning and upsetting this must have been for you.
I would like to kindly confirm that all necessary arrangements have now been finalised and confirmed with you via email.
Should you have any further questions, concerns, or require any additional assistance, please do not hesitate to respond directly to my email. We remain fully committed to ensuring that this matter is resolved smoothly and to your complete satisfaction.
Once again, I sincerely apologise for the inconvenience caused, and I thank you for your patience and for allowing us the opportunity to make this right.
Wishing you a pleasant and restful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
DJ
Deidre J's updateReviewer Update
19 Dec 2025, 11:03Hi please can I get an update on my refund, surely it can't take 3 months for your system issues to be resolved. I want my money please I was more than patient regarding this matter.
DJ
Deidre J's update19 Dec 2025, 11:03
Reviewer Update
Hi please can I get an update on my refund, surely it can't take 3 months for your system issues to be resolved. I want my money please I was more than patient regarding this matter.
Isabella Garcia's replyOfficial
19 Dec 2025, 11:33Dear Deidre,
Thank you for bringing your concern to our attention. I sincerely apologise for the frustration and inconvenience this delay has caused — I completely understand how disappointing this must be.
Please rest assured that your refund is in progress and has not been refused. We are working with technical support to finalise it as quickly and securely as possible. Your case has been escalated for urgent attention, and I will notify you immediately once the reimbur*****t reflects.
We truly appreciate your patience, understanding, and trust. Your experience is very important to us, and I’m here to support you every step of the way.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Thank you for bringing your concern to our attention. I sincerely apologise for the frustration and inconvenience this delay has caused — I completely understand how disappointing this must be.
Please rest assured that your refund is in progress and has not been refused. We are working with technical support to finalise it as quickly and securely as possible. Your case has been escalated for urgent attention, and I will notify you immediately once the reimbur*****t reflects.
We truly appreciate your patience, understanding, and trust. Your experience is very important to us, and I’m here to support you every step of the way.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia's reply19 Dec 2025, 11:33
Official
Dear Deidre,
Thank you for bringing your concern to our attention. I sincerely apologise for the frustration and inconvenience this delay has caused — I completely understand how disappointing this must be.
Please rest assured that your refund is in progress and has not been refused. We are working with technical support to finalise it as quickly and securely as possible. Your case has been escalated for urgent attention, and I will notify you immediately once the reimbur*****t reflects.
We truly appreciate your patience, understanding, and trust. Your experience is very important to us, and I’m here to support you every step of the way.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Thank you for bringing your concern to our attention. I sincerely apologise for the frustration and inconvenience this delay has caused — I completely understand how disappointing this must be.
Please rest assured that your refund is in progress and has not been refused. We are working with technical support to finalise it as quickly and securely as possible. Your case has been escalated for urgent attention, and I will notify you immediately once the reimbur*****t reflects.
We truly appreciate your patience, understanding, and trust. Your experience is very important to us, and I’m here to support you every step of the way.
Warm regards,
Andri Olivier
Client Care Assistant Manager
DJ
Deidre J's updateReviewer Update
03 Jan 2026, 06:20It's being exactly 3 months that I am awaiting for my refund. What operation organisation takes so long to have an operational and functional system???? Surely if your system can still run current debit orders why can't you process refunds that were not supposed to be debited. My daughter's debit orders are still running smoothly every month to your account. I want my refund to be processed no later than close of business on Monday 5th January 2026.
DJ
Deidre J's update03 Jan 2026, 06:20
Reviewer Update
It's being exactly 3 months that I am awaiting for my refund. What operation organisation takes so long to have an operational and functional system???? Surely if your system can still run current debit orders why can't you process refunds that were not supposed to be debited. My daughter's debit orders are still running smoothly every month to your account. I want my refund to be processed no later than close of business on Monday 5th January 2026.
Isabella Garcia's replyOfficial
06 Jan 2026, 12:54Dear Deidre,
Thank you for your message. I fully acknowledge your frustration, and I sincerely apologise for the extended delay in finalising your refund.
Your case relates to an unexpected system issue that we did not anticipate during our migration. While this does not excuse the delay, I want to assure you that it has been prioritised for resolution. Unfortunately, the festive period resulted in further delays due to reduced technical availability, for which I am truly sorry.
We have been consistently following up with our technical department to ensure an urgent resolution, and we will continue to do so until this matter is fully resolved. Your refund remains approved and pending execution, and I will update you immediately once the final step has been completed.
Thank you for your patience and understanding.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your message. I fully acknowledge your frustration, and I sincerely apologise for the extended delay in finalising your refund.
Your case relates to an unexpected system issue that we did not anticipate during our migration. While this does not excuse the delay, I want to assure you that it has been prioritised for resolution. Unfortunately, the festive period resulted in further delays due to reduced technical availability, for which I am truly sorry.
We have been consistently following up with our technical department to ensure an urgent resolution, and we will continue to do so until this matter is fully resolved. Your refund remains approved and pending execution, and I will update you immediately once the final step has been completed.
Thank you for your patience and understanding.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply06 Jan 2026, 12:54
Official
Dear Deidre,
Thank you for your message. I fully acknowledge your frustration, and I sincerely apologise for the extended delay in finalising your refund.
Your case relates to an unexpected system issue that we did not anticipate during our migration. While this does not excuse the delay, I want to assure you that it has been prioritised for resolution. Unfortunately, the festive period resulted in further delays due to reduced technical availability, for which I am truly sorry.
We have been consistently following up with our technical department to ensure an urgent resolution, and we will continue to do so until this matter is fully resolved. Your refund remains approved and pending execution, and I will update you immediately once the final step has been completed.
Thank you for your patience and understanding.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your message. I fully acknowledge your frustration, and I sincerely apologise for the extended delay in finalising your refund.
Your case relates to an unexpected system issue that we did not anticipate during our migration. While this does not excuse the delay, I want to assure you that it has been prioritised for resolution. Unfortunately, the festive period resulted in further delays due to reduced technical availability, for which I am truly sorry.
We have been consistently following up with our technical department to ensure an urgent resolution, and we will continue to do so until this matter is fully resolved. Your refund remains approved and pending execution, and I will update you immediately once the final step has been completed.
Thank you for your patience and understanding.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za