T
Thembelihle
1 reviews | Active since May 2023
25 Mar 2026, 09:28
Received two parcels when I have ordered one.
After waiting for 3 months to get my products, they sent two parcels, 6 days apart. Now I am being charged twice for their products. I tried getting hold of them to no avail. I sincerely hate this kind of service they provide.
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Replies (1)
Isabella Garcia's replyOfficial
01 Apr 2026, 13:17Dear Thembelihle
Thank you for bringing your concerns to our attention. We sincerely appreciate your feedback, as it allows us to continuously improve our service.
We are truly sorry to hear that your experience has not met your expectations.
Please accept our sincere apologies for the two hampers that were delivered. This was due to a system error, and we truly regret any inconvenience caused. As discussed, we will arrange a collection of the second hamper and ensure that your account is corrected accordingly.
To ensure that we address all aspects of your concern accurately, I have requested the sales agreement recording and will be reviewing the details of your subscription. I will provide you with the necessary feedback as soon as possible.
In the meantime, please know that we value you as a client, and our intention is always to provide clarity and exceptional service.
Wishing you a wonderful day further.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your concerns to our attention. We sincerely appreciate your feedback, as it allows us to continuously improve our service.
We are truly sorry to hear that your experience has not met your expectations.
Please accept our sincere apologies for the two hampers that were delivered. This was due to a system error, and we truly regret any inconvenience caused. As discussed, we will arrange a collection of the second hamper and ensure that your account is corrected accordingly.
To ensure that we address all aspects of your concern accurately, I have requested the sales agreement recording and will be reviewing the details of your subscription. I will provide you with the necessary feedback as soon as possible.
In the meantime, please know that we value you as a client, and our intention is always to provide clarity and exceptional service.
Wishing you a wonderful day further.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply01 Apr 2026, 13:17
Official
Dear Thembelihle
Thank you for bringing your concerns to our attention. We sincerely appreciate your feedback, as it allows us to continuously improve our service.
We are truly sorry to hear that your experience has not met your expectations.
Please accept our sincere apologies for the two hampers that were delivered. This was due to a system error, and we truly regret any inconvenience caused. As discussed, we will arrange a collection of the second hamper and ensure that your account is corrected accordingly.
To ensure that we address all aspects of your concern accurately, I have requested the sales agreement recording and will be reviewing the details of your subscription. I will provide you with the necessary feedback as soon as possible.
In the meantime, please know that we value you as a client, and our intention is always to provide clarity and exceptional service.
Wishing you a wonderful day further.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your concerns to our attention. We sincerely appreciate your feedback, as it allows us to continuously improve our service.
We are truly sorry to hear that your experience has not met your expectations.
Please accept our sincere apologies for the two hampers that were delivered. This was due to a system error, and we truly regret any inconvenience caused. As discussed, we will arrange a collection of the second hamper and ensure that your account is corrected accordingly.
To ensure that we address all aspects of your concern accurately, I have requested the sales agreement recording and will be reviewing the details of your subscription. I will provide you with the necessary feedback as soon as possible.
In the meantime, please know that we value you as a client, and our intention is always to provide clarity and exceptional service.
Wishing you a wonderful day further.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za