1 reviews | Active since Jul 2018
Really Isabella??
Good day, I entered into a 12-month product package agreement with your company in September, on the clear understanding and explicit instruction that the debit order would be processed on the 1st of every month. While the delivery delay in November was inconvenient, I accepted this in good faith. However, on 15 December, I discovered that a debit order was processed on a date not agreed to, and without any prior notification or consent from myself. As a result, Standard Bank charged me R130 for a returned debit order. In terms of the Consumer Protection Act, Section 48 and Section 51, consumers may not be subjected to unfair, unreasonable, or unjust contract terms, nor may suppliers unilaterally alter agreed payment arrangements without prior notice and consent. Additionally, Section 54 entitles consumers to fair and reasonable service delivery. Had I been informed of a change to the debit order date, I would have made the necessary arrangements to avoid this charge. I was intending to purchase additional products this coming Friday upon receiving my salary; however, this experience has caused me to reconsider my decision. I therefore kindly request a refund of the R130 bank charge, which arose directly from the unauthorised change to the agreed debit order date. I trust this matter can be resolved promptly and amicably. Kind regards, Melanie Govender
I hope this message finds you well.
Thank you once again for the lovely conversation we shared today. It was truly a pleasure speaking with you, and I sincerely appreciate your time, openness, and trust.
To ensure that your concerns are addressed accurately and thoroughly, I have requested the sales agreement recording and will review the details of your order. I will revert with clear feedback as soon as this review has been completed. In the meantime, I would like to confirm that all arrangements discussed during our call have been finalised, and I have sent a follow-up email for your records.
Please accept my sincere apologies for the delay in your delivery. We never want you to feel disappointed or inconvenienced. The delay was the result of a recent system transition, which unfortunately caused some technical challenges. I truly appreciate your patience and understanding during this time.
I am pleased to confirm that your parcel is now with our courier and has been prioritised for urgent delivery. Our team is actively monitoring the shipment to ensure it reaches you as promptly as possible.
Thank you again for your kindness, patience, and continued trust. Clients like you are at the heart of Isabella Garcia, and it is a privilege to be of service to you.
Should you require any further assistance, please do not hesitate to reach out.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well.
Thank you once again for the lovely conversation we shared today. It was truly a pleasure speaking with you, and I sincerely appreciate your time, openness, and trust.
To ensure that your concerns are addressed accurately and thoroughly, I have requested the sales agreement recording and will review the details of your order. I will revert with clear feedback as soon as this review has been completed. In the meantime, I would like to confirm that all arrangements discussed during our call have been finalised, and I have sent a follow-up email for your records.
Please accept my sincere apologies for the delay in your delivery. We never want you to feel disappointed or inconvenienced. The delay was the result of a recent system transition, which unfortunately caused some technical challenges. I truly appreciate your patience and understanding during this time.
I am pleased to confirm that your parcel is now with our courier and has been prioritised for urgent delivery. Our team is actively monitoring the shipment to ensure it reaches you as promptly as possible.
Thank you again for your kindness, patience, and continued trust. Clients like you are at the heart of Isabella Garcia, and it is a privilege to be of service to you.
Should you require any further assistance, please do not hesitate to reach out.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za