1 reviews | Active since Mar 2023
Really bad service after paying via EFT for a Special Offer.
On the 23rd of Feb, a sales agent from Isabella Garcia phoned me regarding a special offer they had on. On the 24th of Feb, I paid for the special, via an EFT, and sent the proof of payment through to the Sales Person, Mpho. Since then I have probably made 12 calls to them, I have sent the proof of payment through more than 6 times. I have made numerous enquiries via their email address or the website, with no reply. When I have spoken to an operator, they will tell me that according to their system, I have not made the payment. On Monday 16 March, I got an sms telling me that I have to make the payment before the 20th of March, otherwise they will take further steps. I am so frustrated, because every time I speak to someone, they tell me to wait another 10 days, although I will send the POP through again. Can someone please look into my case, and tell me when I am going to get the product I ordered?
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the frustration and inconvenience you have experienced, especially after making payment and having to follow up multiple times. We fully understand how upsetting this situation must have been, and we regret the lack of clear communication you received.
Upon reviewing your account, we can confirm that your payment has been received and your hamper has now been successfully delivered.
We truly apologise for the delays and the confusion caused during this process, as well as for the repeated requests for proof of payment. This is certainly not the level of service we aim to provide, and your feedback has been escalated internally to ensure that this matter is addressed and that our processes are improved going forward.
Should you require any further assistance or have any additional queries, please do not hesitate to contact us. We are here to assist you.
Thank you for your patience and understanding.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the frustration and inconvenience you have experienced, especially after making payment and having to follow up multiple times. We fully understand how upsetting this situation must have been, and we regret the lack of clear communication you received.
Upon reviewing your account, we can confirm that your payment has been received and your hamper has now been successfully delivered.
We truly apologise for the delays and the confusion caused during this process, as well as for the repeated requests for proof of payment. This is certainly not the level of service we aim to provide, and your feedback has been escalated internally to ensure that this matter is addressed and that our processes are improved going forward.
Should you require any further assistance or have any additional queries, please do not hesitate to contact us. We are here to assist you.
Thank you for your patience and understanding.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za