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DB
Denzil B

1 reviews | Active since May 2018

12 Dec 2022, 06:59

Read the fine print.

I inadvertently signed up for IG Man products, missed the the 60-day return date, due to heavy work commitments. My fault, but I now have a large, very expensive collection of hotel-quality lotions and soaps in plastic bottles.

0
Replies (3)
Isabella Garcia
Isabella Garcia's reply13 Dec 2022, 13:07
Official
Dear Denzil,

I hope you are a lovely Tuesday!

Thank you for bringing your complaint to our attention. We do appreciate your feedback!

Please note that we will send you an email to resolve your query. 

Wishing you a lovely day ahead. 

Warm Regards, 

Sulaine McGeer 
Client Care Manager 
Isabella Garcia International (Pty) Ltd 


DB
Denzil B's update27 Jan 2023, 09:21
Reviewer Update
I advised IG that I had developed a allergic skin reaction to their product and their advice was to use additional products in the pack ... great!! Your product causes a problem and then you suggest I use more of the products to fix it. I have returned all the product to IG, not expecting any satisfactory response ... surprise me!!
Isabella Garcia
Isabella Garcia's reply20 Feb 2023, 15:16
Official
 
Dear Denzil, 

Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback. 

I see you were assisted accordingly in January 2023 and all arrangements have been finalized.

We appreciate your understanding and we wish you the absolute best on your skincare journey going forward.

May you have a lovely day. 

Warm Regards 

Andri Olivier
 Client Care Assistant Manager 
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za