quick to take money slow to pay back

a package was delivered to myself on something i did not order. i phoned the call centre and the sent Dawn Wing to fetch it on the 20 September 2017. i sent an email after email to find out when the refund is to be made, and had no response. i called the call centre again today and was told the refund was only done today, nearly a month later and it should show in my bank. no it does not. NEVER DEAL WITH ISABELLA GARCIA. be careful they will take your money with pretty words and when you cancel they get an attitude like today.