MM
MARY M

1 reviews | Active since Mar 2009

15 Aug 2016, 06:25

Promise not kept

<p>I had a call on the 22nd of June duering the day on my cellphone ********** 777 of which a survey was conducted and at the end of it had to provide my identity number, current salary and address and advise a package will be sent to me within 4-6 weeks and an sms will be sent when this package is sent to me. To dat have had no feedback nor anyone contacting me to advise what happened to thi.s mails sent to to company have not been responded to although had an email 2 weeks ago from Roxanne stating will receive feedback within 48hrs but still not</p>

0
Replies (3)
Isabella Garcia
Isabella Garcia's reply15 Aug 2016, 07:46
Official

Hello Mary,

We hope that you are well.

Kindly be advised that we were unable to contact you on the numbers provided.

We followed-up on the delivery of your package.

According to our couriers, your sample package is out on delivery and will be delivered today.

Please accept our sincerest apology for the delay.

We hope that you will enjoy spoiling yourself with our products.

Kind regards

Sulaine McGeer

Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ********** 242

MM
MARY M's update16 Aug 2016, 05:45
Reviewer Update

Good Morning This has still not been delivered as stated above - Please could you call me on ********** 370 option 2 as my cellphone is off during the day except between 13h10 and 13h55 to discuss as really not happy with service already received

Isabella Garcia
Isabella Garcia's reply16 Aug 2016, 11:19
Official

Dear Mary,

We are so excited that your package has arrived.

We hope you enjoy your Isabella Garcia products.

We look forward to receiving your feedback.

May you have a wonderful day.

Kind regards,

Sulaine McGeer

Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ********** 242