MM
Masesi M
1 reviews | Active since Jun 2017
31 Jan 2020, 19:45
Products not to be returned passed 60 days contradicting your consultant promise to me as a client
I needed to cancel the order and return the remain products after 3 months as I am not happy with the products and consultant told me after 3 months Isabella will contact me to see if I continue or not after not receiving any communication I wrote to them to return and I was told I cannot as I passed 60 days Please provide me with that recording I need to get to the bottom of this.According to Mapule Raragane Mogashoa Isabella specializes Client liaison I need to honor payments until the 12th month.Please provide a recording until then I will block you deducting my account blacklist me see if I care.Remove my name on your advertising list.I regret using your products
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
03 Feb 2020, 14:22Dear Masesi,
Thank you for taking my calls.
As discussed, the sales consultant did mention to you in the sales call that Isabella Garcia has a sixty day cancellation period and this is also stated in our Terms and Conditions.Unfortunately as you have passed the cancellation period, you will be liable for outstanding payments on the hamper that was already delivered.
I apologise for any inconvenience caused but please feel free to email me should you have any further questions.
Wishing you a lovely day further.
Kind regards,
Thank you for taking my calls.
As discussed, the sales consultant did mention to you in the sales call that Isabella Garcia has a sixty day cancellation period and this is also stated in our Terms and Conditions.Unfortunately as you have passed the cancellation period, you will be liable for outstanding payments on the hamper that was already delivered.
I apologise for any inconvenience caused but please feel free to email me should you have any further questions.
Wishing you a lovely day further.
Kind regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply03 Feb 2020, 14:22
Official
Dear Masesi,
Thank you for taking my calls.
As discussed, the sales consultant did mention to you in the sales call that Isabella Garcia has a sixty day cancellation period and this is also stated in our Terms and Conditions.Unfortunately as you have passed the cancellation period, you will be liable for outstanding payments on the hamper that was already delivered.
I apologise for any inconvenience caused but please feel free to email me should you have any further questions.
Wishing you a lovely day further.
Kind regards,
Thank you for taking my calls.
As discussed, the sales consultant did mention to you in the sales call that Isabella Garcia has a sixty day cancellation period and this is also stated in our Terms and Conditions.Unfortunately as you have passed the cancellation period, you will be liable for outstanding payments on the hamper that was already delivered.
I apologise for any inconvenience caused but please feel free to email me should you have any further questions.
Wishing you a lovely day further.
Kind regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
MM
Masesi M's updateReviewer Update
03 Feb 2020, 17:58Dear Faranaaz,
Thank you for your call however I'm still waiting for the recording so that I can confirm that I was told about 60 days not 90 and that Isabella Garcia will contact me to find out if I need to cancel or continue after the mentioned days while Isabella is debiting my account for those days.
Unfortunately I will block Isabella from debiting my account until I receive the recording.
As you said it will take few minutes for me to receive recording I am giving Isabella until end of business tomorrow to provide the recording otherwise I will return remaining products myself at your premises.
Thank you
Thank you for your call however I'm still waiting for the recording so that I can confirm that I was told about 60 days not 90 and that Isabella Garcia will contact me to find out if I need to cancel or continue after the mentioned days while Isabella is debiting my account for those days.
Unfortunately I will block Isabella from debiting my account until I receive the recording.
As you said it will take few minutes for me to receive recording I am giving Isabella until end of business tomorrow to provide the recording otherwise I will return remaining products myself at your premises.
Thank you
MM
Masesi M's update03 Feb 2020, 17:58
Reviewer Update
Dear Faranaaz,
Thank you for your call however I'm still waiting for the recording so that I can confirm that I was told about 60 days not 90 and that Isabella Garcia will contact me to find out if I need to cancel or continue after the mentioned days while Isabella is debiting my account for those days.
Unfortunately I will block Isabella from debiting my account until I receive the recording.
As you said it will take few minutes for me to receive recording I am giving Isabella until end of business tomorrow to provide the recording otherwise I will return remaining products myself at your premises.
Thank you
Thank you for your call however I'm still waiting for the recording so that I can confirm that I was told about 60 days not 90 and that Isabella Garcia will contact me to find out if I need to cancel or continue after the mentioned days while Isabella is debiting my account for those days.
Unfortunately I will block Isabella from debiting my account until I receive the recording.
As you said it will take few minutes for me to receive recording I am giving Isabella until end of business tomorrow to provide the recording otherwise I will return remaining products myself at your premises.
Thank you
Isabella Garcia's replyOfficial
04 Feb 2020, 06:38Good morning Masesi,
I trust that you are well this morning and thank you for your message.
Kindly be advised that the call recordings was sent to the email address confirmed in my call with your yesterday just after two pm in the afternoon.
Please look out for it in all your folders in your inbox as well as the spam folder.
I trust that you are well this morning and thank you for your message.
Kindly be advised that the call recordings was sent to the email address confirmed in my call with your yesterday just after two pm in the afternoon.
Please look out for it in all your folders in your inbox as well as the spam folder.
If you have any further questions, please do not hesitate to contact me.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply04 Feb 2020, 06:38
Official
Good morning Masesi,
I trust that you are well this morning and thank you for your message.
Kindly be advised that the call recordings was sent to the email address confirmed in my call with your yesterday just after two pm in the afternoon.
Please look out for it in all your folders in your inbox as well as the spam folder.
I trust that you are well this morning and thank you for your message.
Kindly be advised that the call recordings was sent to the email address confirmed in my call with your yesterday just after two pm in the afternoon.
Please look out for it in all your folders in your inbox as well as the spam folder.
If you have any further questions, please do not hesitate to contact me.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za