1 reviews | Active since Jan 2026
Products not received since November 2025
I'm highly disappointed with the service I received from you. I was very interested when the call Centre lady called me about the offer of your products I then gave her my details and the debit date for the products and she said it will be delivered within 10 days. After I didn't receive the products I emailed saying that I want to cancel and then I was called again about reducing the monthly cost to R179 which I agreed to and this was in November 2025. R300 debited from my account regardless of me not having the products and what's even more annoying is that there is no communication and I'm still receiving sms's about you debiting again soon. Why am I paying for products I don't have. You don't even respond to emails I've sent. Please fix this because I can't be paying for products I don't have.
Thank you so much for taking my call and sharing your concerns with me. I truly appreciate you taking the time to communicate your experience, and I sincerely apologise for the frustration and inconvenience this situation has caused. I completely understand how upsetting it must be to pay for products you have not received, and I want to assure you that your experience is taken very seriously.
Please rest assured that all arrangements we discussed during our call have now been completed and will be confirmed via email.
We understand that the delays and lack of communication you experienced were far from ideal, and we are grateful for your patience throughout this process. Your feedback is invaluable, as it helps us improve our service and ensure that future experiences with Isabella Garcia are seamless and positive.
Should you have any further questions or require additional support, please do not hesitate to contact me directly. I am here to assist you personally and to ensure you feel fully supported at every step.
Thank you once again for your patience, understanding, and for allowing us the opportunity to address this matter. Your trust and loyalty mean so much to us, and we are truly grateful.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for taking my call and sharing your concerns with me. I truly appreciate you taking the time to communicate your experience, and I sincerely apologise for the frustration and inconvenience this situation has caused. I completely understand how upsetting it must be to pay for products you have not received, and I want to assure you that your experience is taken very seriously.
Please rest assured that all arrangements we discussed during our call have now been completed and will be confirmed via email.
We understand that the delays and lack of communication you experienced were far from ideal, and we are grateful for your patience throughout this process. Your feedback is invaluable, as it helps us improve our service and ensure that future experiences with Isabella Garcia are seamless and positive.
Should you have any further questions or require additional support, please do not hesitate to contact me directly. I am here to assist you personally and to ensure you feel fully supported at every step.
Thank you once again for your patience, understanding, and for allowing us the opportunity to address this matter. Your trust and loyalty mean so much to us, and we are truly grateful.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za